Customer Operations Specialist

Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Candidates should have at least 2 years of technology customer support experience, with exceptional customer service skills and proficiency in computer software and Microsoft Office applications. Experience in the technology or automotive industries is preferred, as is a Bachelor's degree or equivalent. Strong communication and problem-solving skills are essential for assisting non-technical customers with technical issues.

Responsibilities

The Customer Operations Specialist will be responsible for ensuring customer satisfaction by addressing complaints with empathy and professionalism, and resolving customer inquiries via email and phone. They will also build feedback loops to improve customer experiences, identify and resolve customer issues by collaborating with internal teams, and provide timely and empathetic support through the Genesys Cloud system.

Skills

Customer Service

Customer Support

Email Support

Problem Solving

Communication

Empathy

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees