[Remote] Service Delivery Specialist at Check

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payroll ServicesIndustries

Requirements

Candidates should have 5+ years of experience in operations, service delivery, customer success, or support, preferably in fintech, compliance, or payroll. Direct experience with tax, compliance, or payroll operations, especially in partner-facing or high-volume environments, is required. Proven ability to operate with urgency and ownership in high-complexity, fast-moving environments, strong communication skills across technical and non-technical audiences, and experience using structured data to identify trends and drive improvements are essential. Familiarity with tools like Slack, ChatGPT, Notion, and Zendesk is also beneficial.

Responsibilities

The Service Delivery Specialist will triage and resolve complex partner escalations across payroll, tax, compliance, and money movement, acting as a subject matter expert. They will monitor partner Slack channels, respond with urgency, and provide direct support to early-stage partners. The role involves analyzing escalation trends to identify root causes and recommend improvements, surfacing key themes and risks to leadership, and partnering cross-functionally with Ops, Product, and Engineering to streamline workflows. Additionally, they will take ownership of internal and partner-facing documentation to ensure it remains up-to-date and aligned with evolving processes.

Skills

Payroll

Tax

Compliance

Money Movement

Problem-Solving

Critical Thinking

Slack

Service Delivery

Escalation Management

Workflow Stabilization

Check

Provides embedded payroll services for software platforms

About Check

CheckHQ offers embedded payroll services tailored for software platforms in the fintech sector. Their primary product is a payroll system that can be integrated into existing software, allowing businesses to create and manage their own payroll services. This integration helps platforms like Homebase and Housecall Pro enhance their offerings, leading to increased revenue and improved customer retention. Unlike traditional payroll providers, CheckHQ focuses on partnerships, supplying the necessary back-end technology while the partner platforms handle the customer-facing aspects. This approach enables quicker market entry and scalability, making it easier for platforms to add payroll services without significant upfront investment. The goal of CheckHQ is to empower software platforms to diversify their services and boost customer engagement through effective payroll solutions.

New York City, New YorkHeadquarters

2019Year Founded

$116.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Home office stipend: $1k stipend for your home office setup, and $100 per month for internet and cell.

PTO & sick leave: Recharge and stay healthy with flexible PTO and sick leave.

Learning budget: Buy books, take classes, and attend conferences with a $2k per year learning budget.

Weekly pay: Every Friday is payday! Just one perk of being your own payroll provider.

Paid family leave: 16 weeks of paid leave for new parents and flexible return-to-work options.

Health benefits: High quality health, dental, and vision insurance coverage.

Risks

Increased competition from new entrants may lead to pricing pressures and reduced market share.

Managing payroll across 11,000 jurisdictions risks compliance errors and potential legal penalties.

Reliance on partner platforms means disruptions could directly impact Check's revenue streams.

Differentiation

Check pioneered embedded payroll, allowing platforms to create custom payroll services.

Check's API simplifies payroll across 11,000 U.S. jurisdictions, reducing administrative burdens.

Check partners with leading platforms like Homebase and Bambee, enhancing their payroll offerings.

Upsides

Partnership with Wave expands Check's reach to 300,000 small businesses across the U.S.

Fraud protection tools enhance Check's value proposition for small and medium-sized businesses.

Novo's integration of Check's API highlights the trend of embedded finance, boosting customer retention.

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