Pre-sales Consultant - Financial Services at AlphaSense

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Market IntelligenceIndustries

Requirements

A client-facing professional with a superior ability to develop rapport with new people and maintain relationships, combined with a positive and proactive personality
A skilled communicator who can engage at any level of an organization
An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
Eager to learn - due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
Able to distill and explain complex issues in simple terms
Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture
Strong time management and task prioritization skills
Financial Services industry experience is essential

Responsibilities

Customer Support: Field support calls, emails, and chats, locally resolving as much as possible. Port tickets out to appropriate teams when needed and retain position as the customer’s point person through resolution
Customer Health: Work hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
Growth Initiatives: Assist sales in product pitches and demos. Run trial training calls, overcoming common objections and communicating the value proposition
Content generation: Identify content that customers are likely to care about, and package it for distribution by sales and account management in the form of timely searches/trends for demos or email distribution
Product Direction: Field feedback and identify product opportunities due to deep understanding of the product and customers, and relay that information across the organization (account management, account executives, product, management)

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportSales EnablementProduct DemonstrationClient RelationshipsTicket Resolution

Questions & Answers

Common questions about this position

What is the salary for the Pre-sales Consultant role?

This information is not specified in the job description.

Is this Pre-sales Consultant position remote or office-based?

The position is based in London.

What are the key responsibilities for this Pre-sales Consultant role?

Responsibilities include providing customer support via calls, emails, and chats; conducting customer health checks with training and consultations; assisting sales with demos and pitches; generating content for sales; and relaying customer feedback for product direction.

What is the company culture like at AlphaSense?

AlphaSense fosters a collaborative environment where Product Specialists partner with sales, customer success, and product teams, leveraging deep customer exposure to drive innovation and product development.

What makes a strong candidate for the Pre-sales Product Specialist role?

Strong candidates excel at building client relationships, providing technical support and demos, overcoming objections, communicating value propositions, and using customer insights to influence product direction.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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