German Speaking Patient Support Coordinator
MontaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess C1-C2 level Turkish proficiency and English at B2 level or higher. Excellent communication skills, flexibility, accountability, reliability, and proactivity are essential. Proficiency in knowledge bases, basic troubleshooting skills, and availability for full-time work, including weekends, are required. Familiarity with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and community platforms like Discord or Slack are advantageous. Previous customer service experience is a plus.
The Player Engagement Agent will act as a liaison between clients and the gaming community, investigating and responding promptly to player inquiries via ticketing, email, or chat. Responsibilities include providing valuable feedback to developers, assisting internal teams, gathering player feedback, and performing translations when necessary. Agents will maintain accurate reports, escalate issues promptly, contribute to support process improvements, and participate in quality control. They must also master gameplay knowledge of the products to effectively serve players.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.