German Speaking Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Games, GamingIndustries
Requirements
Candidates must possess C1-C2 level Turkish proficiency and English at B2 level or higher. Excellent communication skills, flexibility, accountability, reliability, and proactivity are essential. Proficiency in knowledge bases, basic troubleshooting skills, and availability for full-time work, including weekends, are required. Familiarity with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and community platforms like Discord or Slack are advantageous. Previous customer service experience is a plus.
Responsibilities
The Player Engagement Agent will act as a liaison between clients and the gaming community, investigating and responding promptly to player inquiries via ticketing, email, or chat. Responsibilities include providing valuable feedback to developers, assisting internal teams, gathering player feedback, and performing translations when necessary. Agents will maintain accurate reports, escalate issues promptly, contribute to support process improvements, and participate in quality control. They must also master gameplay knowledge of the products to effectively serve players.
Skills
Customer Support
Ticketing
Email Support
Chat Support
Collaboration
Feedback Gathering
Translation
Reporting
Issue Escalation
Knowledge Base Management
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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