[Remote] Patient Support Coordinator at Monta

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Customer ServiceIndustries

Requirements

Candidates should have prior experience in a high-volume call centre or similar environment, demonstrating the ability to handle complex queries and maintain professionalism. A background in customer service or healthcare with empathy, patience, and strong problem-solving skills is required, along with excellent verbal and written communication abilities and IT proficiency. Experience with patient management systems or CRMs is a plus.

Responsibilities

The Patient Support Coordinator will handle a high volume of inbound and outbound calls to guide patients through their treatment journey, book appointments, complete documentation, and resolve patient queries with empathy and accuracy. They will also update and maintain patient information in the management system, collaborate with the clinical team to ensure smooth patient experiences, and provide efficient, polite, and empathetic service.

Skills

Call Handling

Patient Assistance

Record Management

GDPR Compliance

Customer Service

Healthcare

Communication Skills

IT Proficiency

CRM

Problem-Solving

Organization

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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