[Remote] Customer Experience Agent at WhatNot

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Marketplace, Live ShoppingIndustries

Requirements

Candidates must have weekend availability and at least 2 years of experience in email and/or chat support services. A strong understanding of e-commerce and marketplace operations is required, along with experience using customer-facing systems like Zendesk, Kustomer, or Intercom. A customer-first mentality, proactive problem-solving skills, and a willingness to learn are essential. A Bachelor's degree or college experience is preferred, and knowledge of collectibles is a plus. Previous start-up experience is also beneficial. Team members must be within commuting distance of the Phoenix, AZ hub.

Responsibilities

The Customer Experience Agent will interact with buyers and sellers to ensure a positive experience, resolving issues related to payments, orders, and shipments in a timely and high-quality manner. Agents will become experts in Whatnot's products, processes, and systems to drive positive user outcomes. They will collaborate with other departments to troubleshoot and resolve questions, and actively seek opportunities to eliminate repeat contacts and improve the overall customer experience.

Skills

Customer Service

Problem Solving

Order Management

Payment Resolution

Shipment Resolution

Communication

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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