[Remote] Customer Experience Agent at WhatNot

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Marketplace, Live ShoppingIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingOrder ManagementPayment ResolutionShipment ResolutionCommunication

Questions & Answers

Common questions about this position

Is this Customer Experience Agent position remote?

The position is remote but requires team members to be within commuting distance of the Phoenix, AZ hub.

What benefits are offered for this role?

Generous holiday benefits are provided.

What experience and skills are required for the Customer Experience Agent role?

Candidates need 2+ years of support experience handling email and/or chat services, understanding of ecommerce and marketplace operations, experience with customer facing systems like Zendesk, Kustomer, or Intercom, and weekend availability is required.

What is the company culture like at Whatnot?

Whatnot values low ego, a growth mindset, leaning into action and high impact, with a customer-first attitude in a fast-paced environment inspired by innovation.

What makes a strong candidate for this Customer Experience Agent position?

Strong candidates have a customer-first obsession, are proactive problem-solvers and process-improvers, with a hunger to learn new skills in a fast-paced startup environment; previous startup experience and knowledge of collectibles are pluses.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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