Community Manager

Luxury Presence

Position Overview

Luxury Presence is seeking a passionate and experienced Community Manager to build and scale our agent entrepreneurial community. This role is crucial for fostering connections, sharing insights, and amplifying the success of our users. You will operate at the intersection of community engagement, customer advocacy, and brand strategy, managing and evolving the community experience for our customers. Your efforts will create spaces for sharing deals and wins, foster collaboration and feedback, and drive engagement, loyalty, and retention through digital and in-person experiences.

Requirements

Skillset:

• Exceptional communication skills with a clear, confident, and warm tone.
• Strong community-building instincts; able to foster connection and shared purpose among diverse user groups.
• Strong attention to detail and passion for hospitality.
• Experience with community management platforms such as Circle, Slack, or Discourse.
• Operational mindset with strong project management and prioritization abilities.
• Analytical thinking: able to track engagement trends and translate feedback into insights.
• Familiarity with marketing, social, and CRM tools such as HubSpot.

Experience:

• 3–5 years in a community building role, ideally within real estate or working with entrepreneurs (e.g., creators, freelancers, founders, etc.).
• Demonstrated success in launching, growing, and managing online communities.
• Experience with community engagement reporting and a perspective on what “good” looks like.
• Experience building communities of real estate professionals or entrepreneurs strongly preferred.
• Preferred experience bridging digital and in-person community building.
• Proven ability to lead programs and initiatives with minimal oversight.
• Cross-functional collaboration experience across marketing, product, and support.

Responsibilities and Expected Outcomes

Community Engagement & Programming:

• Design and lead a vibrant, multi-channel community experience that blends digital and in-person touchpoints.
• Develop and manage ongoing content, events, and facilitated discussions that foster meaningful connections and peer-to-peer learning.
• Launch new programs, including content series, office hours, referral forums, networking opportunities, city meetups, and more, while continuously iterating based on member feedback.
• Outcome: The community will directly support Net Revenue Retention (NRR) by driving customer engagement, reducing churn, and enabling community-led expansion opportunities.

Ambassador Program:

• Design, launch, and manage a customer Ambassador Program that transforms top-performing agents into brand advocates and peer leaders.
• This program will create pathways for Ambassadors to showcase their expertise, contribute content, host community events, and generate customer referrals.
• Develop a strategy to recruit, onboard, and activate Ambassadors, setting measurable goals for participation, engagement, and lead generation.
• Ensure that Ambassador contributions are celebrated and aligned with the Luxury Presence brand.

Company Information

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

Employment Type:

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Location Type:

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Salary:

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