Physician Advisory Services Customer Service Representative
Blank StreetFull Time
Entry Level & New Grad
Candidates must have prior experience in a high-volume call centre environment, demonstrating the ability to handle complex queries and maintain professionalism. A background in customer service or healthcare with empathy, patience, and strong problem-solving skills is required, along with excellent verbal and written communication abilities and IT proficiency. Fluency in German is essential for this role.
The German Speaking Patient Support Coordinator will handle a high volume of inbound and outbound calls, acting as the first point of contact for patients. Responsibilities include booking appointments, completing documentation, resolving patient queries with empathy, and maintaining accurate patient records in compliance with GDPR. The role also involves collaborating with the clinical team to ensure seamless patient experiences and upholding the company's standards of excellence through efficient and polite service.
Manages electric vehicle charging stations
Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.