Monta

German Speaking Patient Support Coordinator

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, TelecommunicationsIndustries

German Speaking Patient Support Coordinator

Salary: £26,000 per annum Location Type: Remote Employment Type: Full-Time Working Hours: 40 hours per week, 5 days a week. Shifts: 7:30 am - 4:30 pm / 9:30 am - 6:30 pm.

Position Overview

As a German Speaking Patient Support Coordinator, you will be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.

Key Responsibilities

  • High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
  • Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
  • Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
  • Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
  • Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

What We’re Looking For

  • High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
  • Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
  • Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
  • IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
  • Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Why Join Montu UK?

  • Competitive Salary: £26,000 per annum.
  • Work-Life Balance: 40-hour work week (5 days) + Remote.
  • Generous Leave: 25 days annual leave plus bank holidays (increases to 30 days after 12 months service).
  • Pension Scheme: Employer matching up to 5%.
  • Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company.
  • Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives.

About Montu UK

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Application Instructions

If you thrive in a high-volume environment and are passionate about providing top-notch patient care, we’d love to hear from you. Apply now to become part of our supportive, innovative team shaping the future of healthcare.

Skills

German
Patient Support
Call Handling
Customer Service
Problem-Solving
IT Proficiency
Record Management
GDPR
CRM
Patient Management Systems

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters
2020Year Founded
$139.1MTotal Funding
SERIES_BCompany Stage
Automotive & Transportation, EnergyIndustries
201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.
Potential regulatory changes in the U.S. may impact Monta's operations.
Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.
The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.
Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.
The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.
Rising demand for workplace EV charging solutions supports Monta's business model.

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