[Remote] German Speaking Patient Support Coordinator at Monta

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelecommunicationsIndustries

Requirements

Candidates must have prior experience in a high-volume call centre environment, demonstrating the ability to handle complex queries and maintain professionalism. A background in customer service or healthcare with empathy, patience, and strong problem-solving skills is required, along with excellent verbal and written communication abilities and IT proficiency. Fluency in German is essential for this role.

Responsibilities

The German Speaking Patient Support Coordinator will handle a high volume of inbound and outbound calls, acting as the first point of contact for patients. Responsibilities include booking appointments, completing documentation, resolving patient queries with empathy, and maintaining accurate patient records in compliance with GDPR. The role also involves collaborating with the clinical team to ensure seamless patient experiences and upholding the company's standards of excellence through efficient and polite service.

Skills

German

Patient Support

Call Handling

Customer Service

Problem-Solving

IT Proficiency

Record Management

GDPR

CRM

Patient Management Systems

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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