Support Experience Coordinator (REMOTE) at Altera

Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Support, Software ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer EngagementIssue ResolutionEscalation ManagementAccount ManagementCommunication SkillsProcess Improvement

Questions & Answers

Common questions about this position

What is the salary range for the Support Experience Coordinator role?

The salary is $100,000 - $120,000 plus bonus.

Is this Support Experience Coordinator position remote?

Yes, the position is remote.

What skills and experience are required for this role?

A Bachelor's degree in business, customer service, or related field (or equivalent experience) is required, along with 2+ years in customer service or technical support roles with a strong track record of exceptional customer experiences.

What is the company culture like at Altera?

The company values inclusivity, empowers authentic self-expression, celebrates differences that make the team stronger, and emphasizes team commitment and success.

What makes a strong candidate for this Support Experience Coordinator position?

Strong candidates are problem solvers, innovators, and high performers who challenge the status quo and have a track record of delivering exceptional customer experiences.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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