Partner Success Specialist

Employment Type: [Not Specified] Location Type: Remote (US States: CA, CO, FL, IL, MI, NJ, NC, OH, PA, RI, TX, WA, NY) Salary: [Not Specified]

About the Role:

As a Partner Success Specialist, you will own relationship management with our partners, starting with onboarding, to deepen their relationship with Papaya and increase value. You will also have the opportunity to help change existing processes and build new processes from scratch. Flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!

• Similar roles at other companies may be called: Account Manager, Customer Success Manager, or Client Manager.
• This role is B2B and is distinctly different from customer service.

What You Will Do:

• Onboarding New Partners:
  • Be responsible for ensuring new partners are properly onboarded after a deal is closed by the Sales team.
  • Understand a partner’s business in great detail.
  • Work with product and engineering teams to set up technical configurations internally.
• Handling Partner Inquiries + Relationship Management:
  • Quickly respond to and triage partner questions and escalations on a daily basis.
  • Train partners on Papaya tools/systems.
  • Conduct strategic business reviews.
  • Send engagement emails and maintain a high level of satisfaction.
  • Identify cross-sell and upsell opportunities and collaborate with sales and marketing teams.
• Identify Process + Policy Improvements:
  • Help improve Papaya’s internal processes to make partner relationship management more efficient.
  • Make recommendations on how to improve partner relationship management.
• Cross-Functional Collaboration:
  • Work with the entire Operations team, Sales, Marketing, Engineering, and Product to ensure the Operations team consistently delivers high-quality and top-notch service.
  • Communicate with other departments regarding new product offerings, closing new deals, and improving all facets of our service.

What You Can Bring:

• 3+ years of experience working on a Customer Success team.
• Exceptional communication skills, both written and verbal.
• Ability to intuitively understand people’s needs and a strong track record of identifying ways to proactively increase productivity and results.
• A quick learner who thrives in an ever-changing startup environment.
• Comfortable working autonomously.

About Papaya:

Papaya is a modern fintech platform that simplifies bill payments for American families. Using computer vision and automation, our app makes paying your bills as simple as taking a picture.

We started in 2016 with the mission to alleviate the frustration of paying bills. We are building technology to help address finances, American families’ number one source of stress, while also helping billers of all sizes and from all industries get paid faster and more often. We have a constellation of B2B and B2C offerings that support our values.

At Papaya, we love to celebrate our incredible group of hardworking employees - and it shows. We’re proud to say that we were voted one of Built In LA’s Best Small Companies to Work for in 2023, 2024, and 2025! We are proud to have 4.8 stars and over 100k reviews on the App Store, and are backed by several investors, including Sequoia Capital and Bessemer Venture Partners.

In order to provide greater transparency, we have included base pay ranges for all of our US-based job postings. Our pay ranges are based on the role's level and responsibilities, and benchmarked against similar stage growth companies in the fintech industry. We utilize multiple factors including skills and work experience to determine the final offer amount given to the candidate.