Partner Success Specialist

United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates must have at least 3 years of experience working on a Customer Success team. Exceptional written and verbal communication skills are required, along with the ability to intuitively understand people's needs and proactively increase productivity. The ideal candidate is a quick learner, thrives in a changing startup environment, and is comfortable working autonomously. Remote candidates must be based in CA, CO, FL, IL, MI, NJ, NC, OH, PA, RI, TX, WA, or NY.

Responsibilities

The Partner Success Specialist will own relationship management with new and existing partners, starting with onboarding and deepening their relationship with Papaya to increase value. Responsibilities include understanding partner businesses, working with product and engineering teams for technical configurations, handling partner inquiries and escalations, training partners on Papaya tools, conducting strategic business reviews, sending engagement emails, identifying cross-sell and upsell opportunities, and collaborating with sales and marketing teams. The role also involves identifying and recommending improvements to internal partner relationship management processes and collaborating cross-functionally with Sales, Marketing, Engineering, and Product teams.

Skills

Relationship Management

Onboarding

Technical Configuration

Partner Inquiries

Training

Business Reviews

Process Improvement

Cross-functional Collaboration

B2B

Communication

Flexibility

Willingness to learn

Pagaya

AI-driven asset management for institutions

About Pagaya

Pagaya specializes in managing institutional money through the use of artificial intelligence. The company focuses on the asset management market, particularly in creating asset-backed securities (ABS). Its products work by utilizing advanced machine learning and big data analytics to identify profitable opportunities in complex financial markets. By collaborating with tech-enabled firms, Pagaya enhances its understanding of consumer behavior, which is crucial for credit markets. Unlike its competitors, Pagaya actively manages ABS with AI, offering a distinct advantage to institutional investors. The company's goal is to issue and manage ABS effectively, as evidenced by its achievement of over $1 billion in ABS issuance within a year and a half, showcasing its growth and capability.

New York City, New YorkHeadquarters

2016Year Founded

$480.7MTotal Funding

IPOCompany Stage

Fintech, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees