Customer Success Lead, Strategic Accounts
Notable115,000 - 140,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$140,000 – $170,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Health IT, Medical SoftwareIndustries
Requirements
Candidates should have proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager, with at least 5 years of experience working in or with enterprise health systems. A strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians is required. Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels are necessary. Technical aptitude and the ability to quickly understand and effectively communicate complex software solutions are also required.
Responsibilities
As a Partner Success Director, you will build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers, acting as a trusted advisor to clinicians and offering guidance on best practices. You will provide product training and onboarding support to clinicians, proactively identify and address any issues or concerns, and monitor clinician satisfaction and adoption rates. Furthermore, you will collaborate with the sales team to identify expansion opportunities, conduct business reviews, and present new features to clients, while also serving as the voice of the customer internally and contributing to product improvements. Travel up to 20% may be required.
Skills
Customer Relationship Management
Healthcare Stakeholder Engagement
Clinician Support
Workflow Optimization
Product Adoption
Account Expansion
Healthcare Industry Knowledge
Abridge
AI platform for clinical documentation automation
About Abridge
Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.
Key Metrics
Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees