Abridge

Partner Success Director, Strategic Accounts (Location: Texas)

Texas, United States

$140,000 – $170,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Health IT, Medical SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: $140K - $170K
  • Travel: Up to 20%
  • Location Requirement: Must be based in Texas

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

As a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.

Responsibilities

Clinician Success:

  • Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
  • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
  • Understand user workflows, pain points, and objectives to align our solutions with their needs.
  • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
  • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
  • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.

Customer Expansion:

  • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
  • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
  • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
  • Track customer expansion metrics and contribute to revenue growth targets.

Partner Success Advocacy:

  • Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
  • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

Requirements

  • Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
  • 5+ years of experience working in or with enterprise health systems
  • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
  • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
  • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
  • Strong problem-solving skills.

Skills

Customer Relationship Management
Healthcare Stakeholder Engagement
Clinician Support
Workflow Optimization
Product Adoption
Account Expansion
Healthcare Industry Knowledge

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Equity
Flexible Spending (FSA) & Health Savings (HSA) Accounts
Learning and Development budget
401k Plan
Paid Parental Leave
Flexible working hours
Home Office Budget
Sabbatical Leave

Risks

Rapid expansion may strain Abridge's resources and affect service quality.
Integration challenges with EHR systems could disrupt workflows and data consistency.
Data privacy concerns in AI applications may lead to regulatory scrutiny.

Differentiation

Abridge transforms medical conversations into actionable clinical documentation using AI.
The platform supports over 28 languages and 50+ medical specialties.
Abridge's integration with EMR systems enhances clinician efficiency and patient care.

Upsides

Abridge's partnership with Mayo Clinic expands its reach to over 1 million patients.
The $150 million Series C funding accelerates AI technology development and integration.
Abridge's multilingual capabilities improve communication in diverse patient populations.

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