\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Identify and manage project risks and issues, and develop contingency plans as needed.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a track record of driving successful healthcare technology implementation projects from initiation to completion.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excel at communication and can synthesize information in a concise way.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have the ability to smell smoke and escalate early, with proposed solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) \u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Bonus points if...\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with systems requiring strict adherence to privacy and security protocols.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Knowledge of tiered support organizations and escalation protocols.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role requires up to 20% travel***\u003C/strong>\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role must be based in the Pacific time zone***\u003C/strong>\u003C/em>\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/ac4098e6-d9f7-44c8-bb43-ad73eb7481d3",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[727],{"city":33,"region":33,"country":39},"2025-09-04T07:17:35.278Z","Candidates should have a proven track record of successfully managing healthcare technology implementation projects from start to finish. Excellent communication and organizational skills are essential, along with the ability to manage multiple priorities and maintain attention to detail. A results-driven approach and a commitment to process improvement are also required.","The Implementation Manager will lead customer implementations, serving as the main point of contact for partners and ensuring timely project completion with high customer satisfaction. They will create and execute project plans, manage risks and issues, and develop contingency plans. Responsibilities also include developing and executing testing plans, collaborating with internal teams to improve processes, and creating repeatable implementation procedures.",{"employment":732,"compensation":734,"experience":737,"visaSponsorship":742,"location":743,"skills":744,"industries":748},{"type":733},{"id":207,"name":208,"description":536},{"minAnnualSalary":735,"maxAnnualSalary":736,"currency":212,"details":33},123200,144900,{"experienceLevels":738},[739,741],{"id":223,"name":224,"description":740},"Build upon established skills and take on more responsibility.",{"id":226,"name":227,"description":589},{"type":11},{"type":11},[745,342,746,747,597,449,403,350],"Customer Implementation","Stakeholder Management","Communication Skills",[749,750,751],{"id":162,"name":161},{"id":349,"name":352},{"id":752,"name":753},"818c13b7-d12c-4a43-91e4-2a8848689732","Biotechnology",{"id":755,"title":756,"alternativeTitles":757,"slug":768,"jobPostId":755,"description":769,"isReformated":65,"applyUrl":770,"company":164,"companyOption":771,"locations":772,"listingDate":774,"listingSite":200,"isRemote":29,"requirements":775,"responsibilities":776,"status":203,"expiryDate":33,"isGoogleIndexed":65,"summary":777},"f3908c9d-76fa-4db1-b556-1dfdba37da07","Customer Support Specialist (12:00pm - 9:00pm EST)",[758,759,760,761,762,763,764,765,766,767],"Technical Support Representative (Evening Shift)","Customer Service Advocate (Afternoon/Evening)","Help Desk Technician (PM Shift)","Client Support Specialist (Evening Hours)","Tier 1 Support Agent (12pm-9pm)","Customer Care Specialist (Evening)","Technical Assistance Representative (PM)","Support Specialist (Evening Shift)","User Support Technician (12pm-9pm)","Customer Experience Specialist (Evening)","customer-support-specialist-12-00pm-9-00pm-est-f3908c9d-76fa-4db1-b556-1dfdba37da07","Salary: $41.00 - $48.00\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>About Abridge\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.\u003C/p>\u003Cp style=\"min-height:1.5em\">We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. \u003C/p>\u003Ch2>\u003Cstrong>The Role\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.\u003C/p>\u003Cp style=\"min-height:1.5em\">We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Dig deep and be curious about solving complex issues\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Love interacting with our customers and are happy to work hard\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Can work with speed and are results driven\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Thrive in a fast-paced environment and willing to roll with the punches\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Possess excellent computer skills and comfortable with technology\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Ideally, You Have\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Worked in CRM/Ticketing systems with rigorous tracking\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">This is a remote full-time, hourly role with a schedule of Monday through Friday, 12:00 PM - 9:00 PM EST.\u003C/p>\u003Cp style=\"min-height:1.5em\">The hourly rate for this role is based on geographic location and ranges as follows:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Geo 1:\u003C/strong> $48/hour\u003Cbr />\u003Cstrong>Geo 2:\u003C/strong> $43/hour\u003Cbr />\u003Cstrong>Geo 3:\u003C/strong> $41/hour\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/190bf2a9-059d-4235-b426-4334f197aa93",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[773],{"city":196,"region":197,"country":39},"2025-09-11T07:17:58.323Z","Candidates must have at least 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably in a technology support team. Excellent spoken and written communication skills are required, along with the ability to explain technical troubleshooting clearly and simply. Strong organizational skills to manage multiple priorities with attention to detail, speed, and results are essential. Candidates should possess excellent computer skills, be comfortable with technology, and thrive in a fast-paced environment. Familiarity with systems requiring strict privacy and security protocols, such as healthcare, and experience with CRM/ticketing systems with rigorous tracking are ideal.","The Customer Support Specialist will provide timely support to Abridge users by troubleshooting problems and answering questions, aiming to delight users and co-workers. They will be responsible for communicating with users via the CRM tool, appropriately tracking contacts and resolutions for data analysis, and digging deep to solve complex issues. User feedback will be provided to product and operational teams to identify pain points and advocate for the user experience.",{"employment":778,"compensation":780,"experience":783,"visaSponsorship":789,"location":790,"skills":791,"industries":794},{"type":779},{"id":207,"name":208,"description":536},{"minAnnualSalary":781,"maxAnnualSalary":782,"currency":212,"details":33},41,48,{"experienceLevels":784},[785,787],{"id":217,"name":218,"description":786},"Suitable for recent graduates starting their career.",{"id":220,"name":221,"description":788},"Gain initial job experience and develop your skills.",{"type":11},{"type":11},[792,793,346,344,597,161],"Customer Support","Troubleshooting",[795,796],{"id":349,"name":350},{"id":349,"name":352},{"id":798,"title":799,"alternativeTitles":800,"slug":816,"jobPostId":798,"description":817,"isReformated":65,"applyUrl":818,"company":164,"companyOption":819,"locations":820,"listingDate":822,"listingSite":200,"isRemote":29,"requirements":823,"responsibilities":824,"status":203,"expiryDate":33,"isGoogleIndexed":65,"summary":825},"cd82ae99-eedd-4b76-bdeb-8dd57396e301","Customer Support Specialist (8:00am - 5:00pm EST)",[801,802,803,804,805,806,807,808,809,810,811,812,813,814,815],"Technical Support Representative","Customer Service Engineer","Client Support Analyst","Help Desk Technician","User Support Specialist","Customer Success Advocate","Tier 1 Support Specialist","Product Support Specialist","Client Technical Support","Customer Care Specialist","Support Operations Specialist","Technical Assistance Representative","Customer Experience Specialist","IT Support Specialist","Customer Resolution Specialist","customer-support-specialist-8-00am-5-00pm-est-cd82ae99-eedd-4b76-bdeb-8dd57396e301","Salary: $41.00 - $48.00\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>About Abridge\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.\u003C/p>\u003Cp style=\"min-height:1.5em\">We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. \u003C/p>\u003Ch2>\u003Cstrong>The Role\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.\u003C/p>\u003Cp style=\"min-height:1.5em\">We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Dig deep and be curious about solving complex issues\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Love interacting with our customers and are happy to work hard\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Can work with speed and are results driven\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Thrive in a fast-paced environment and willing to roll with the punches\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Possess excellent computer skills and comfortable with technology\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Ideally, You Have\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Worked in CRM/Ticketing systems with rigorous tracking\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">This is a remote full-time, hourly role with a schedule of Monday through Friday, 8:00 AM - 5:00 PM EST.\u003C/p>\u003Cp style=\"min-height:1.5em\">The hourly rate for this role is based on geographic location and ranges as follows:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Geo 1:\u003C/strong> $48/hour\u003Cbr />\u003Cstrong>Geo 2:\u003C/strong> $43/hour\u003Cbr />\u003Cstrong>Geo 3:\u003C/strong> $41/hour\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/1e0eadf0-907e-475e-bfc7-b7e1799c669f",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[821],{"city":196,"region":197,"country":39},"2025-09-11T07:17:58.431Z","Candidates must have a minimum of 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably within a technology-focused team. Excellent spoken and written communication skills are essential, along with the ability to explain technical troubleshooting in an easily understandable manner. Strong organizational skills, attention to detail, and the capacity to manage multiple priorities are required. Candidates should be results-driven, comfortable with technology, and able to thrive in a fast-paced environment. Familiarity with systems requiring strict adherence to privacy and security protocols, such as healthcare, and experience with CRM/ticketing systems with rigorous tracking are considered ideal.","The Customer Support Specialist will provide timely support to Abridge users by troubleshooting problems and answering questions, aiming to delight both users and coworkers. They will be responsible for gathering user feedback to identify pain points and advocate for the user experience by relaying this information to product and operational teams. The role involves navigating the CRM tool to communicate with users, appropriately tracking contacts and resolutions for data analysis, and investigating complex issues with curiosity.",{"employment":826,"compensation":828,"experience":829,"visaSponsorship":833,"location":834,"skills":835,"industries":836},{"type":827},{"id":207,"name":208,"description":536},{"minAnnualSalary":781,"maxAnnualSalary":782,"currency":212,"details":33},{"experienceLevels":830},[831,832],{"id":217,"name":218,"description":786},{"id":220,"name":221,"description":788},{"type":11},{"type":11},[792,793,346,344,597,161],[837,838],{"id":349,"name":350},{"id":349,"name":352},{"id":840,"title":841,"alternativeTitles":842,"slug":853,"jobPostId":840,"description":854,"isReformated":65,"applyUrl":855,"company":164,"companyOption":856,"locations":857,"listingDate":859,"listingSite":200,"isRemote":29,"requirements":860,"responsibilities":861,"status":203,"expiryDate":33,"isGoogleIndexed":65,"summary":862},"b714b84f-1a65-42ad-9bb8-91a7e9bb5f20","Partner Success Director - Strategic Accounts (California)",[843,844,845,846,847,848,849,850,851,852],"Director of Strategic Account Management - Healthcare","Enterprise Health Systems Partner Success Director","Senior Manager, Clinical Success - Enterprise Accounts","Director, Healthcare Client Relationship Management","Strategic Account Director, Health Technology","Senior Partner Manager, Enterprise Healthcare Solutions","Director of Customer Advocacy - Health Systems","Head of Partner Success, California Healthcare","Director, Clinical Solutions Adoption - Enterprise","Senior Director, Healthcare Account Strategy","partner-success-director-strategic-accounts-california-b714b84f-1a65-42ad-9bb8-91a7e9bb5f20","Salary: $135.4K - $159.3K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>About Abridge\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.\u003C/p>\u003Cp style=\"min-height:1.5em\">We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. \u003C/p>\u003Ch2>\u003Cstrong>The Role\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">As a Partner Success Director - Strategic Accounts at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.\u003Cbr />\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Clinician Success:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Understand user workflows, pain points, and objectives to align our solutions with their needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Customer Expansion:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Track customer expansion metrics and contribute to revenue growth targets.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner Success Advocacy:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years of experience working in or with enterprise health systems\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong problem-solving skills, with a proactive and results-oriented mindset.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to multitask and manage multiple client relationships simultaneously.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with CRM software and customer success tools is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong organizational and project management capabilities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role requires up to 20% travel***\u003C/strong>\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>***This role must be based in California***\u003C/strong>\u003C/em>\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/12095849-fab7-4426-8945-567a4bd5b6e9",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[858],{"city":33,"region":197,"country":39},"2025-09-11T07:17:58.466Z","Candidates must have proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager with over 5 years of experience working in or with enterprise health systems. A strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians, is essential. Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels, are required. Technical aptitude and the ability to quickly understand and effectively communicate complex software solutions, along with strong problem-solving skills, are also necessary.","The Partner Success Director will build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers, acting as a trusted advisor to enhance their productivity, efficiency, and patient outcomes. Responsibilities include understanding user workflows, providing product training and onboarding support, proactively addressing issues, and monitoring clinician satisfaction and adoption rates. The role also involves collaborating with the sales team to identify expansion opportunities, conducting regular business reviews, presenting new features, and tracking customer expansion metrics to contribute to revenue growth. Additionally, the Director will serve as the voice of the customer internally, sharing insights to drive product improvements and collaborating with cross-functional teams to deliver a seamless customer experience.",{"employment":863,"compensation":865,"experience":866,"visaSponsorship":869,"location":870,"skills":871,"industries":874},{"type":864},{"id":207,"name":208,"description":536},{"minAnnualSalary":584,"maxAnnualSalary":585,"currency":212,"details":33},{"experienceLevels":867},[868],{"id":390,"name":391,"description":542},{"type":11},{"type":11},[872,873,350,597,551,448,403,344,346],"Account Management","Client Relationship Management",[875,876,877],{"id":162,"name":161},{"id":349,"name":352},{"id":752,"name":753},{"id":879,"title":880,"alternativeTitles":881,"slug":889,"jobPostId":879,"description":890,"isReformated":65,"applyUrl":891,"company":164,"companyOption":892,"locations":893,"listingDate":895,"listingSite":200,"isRemote":29,"requirements":896,"responsibilities":897,"status":203,"expiryDate":33,"isGoogleIndexed":65,"summary":898},"e5d4a1ed-782e-4149-bac6-4fab358eade2","Customer Support Specialist (6:00am - 5:00pm EST**)",[801,802,882,883,884,806,807,814,885,886,808,813,887,809,888],"Help Desk Analyst","Client Support Specialist","User Support Technician","Customer Care Representative","Technical Assistance Specialist","Support Analyst","Customer Service Associate","customer-support-specialist-6-00am-5-00pm-est-e5d4a1ed-782e-4149-bac6-4fab358eade2","Salary: $41.00 - $48.00\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Ch2>\u003Cstrong>About Abridge\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.\u003C/p>\u003Cp style=\"min-height:1.5em\">We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. \u003C/p>\u003Ch2>\u003Cstrong>The Role\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.\u003C/p>\u003Cp style=\"min-height:1.5em\">We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Dig deep and be curious about solving complex issues\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Love interacting with our customers and are happy to work hard\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Can work with speed and are results driven\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Thrive in a fast-paced environment and willing to roll with the punches\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Possess excellent computer skills and comfortable with technology\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Ideally, You Have\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Worked in CRM/Ticketing systems with rigorous tracking\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>**This is a remote full-time, hourly role with a schedule of Monday through Friday, 6:00 AM - 3:00 PM EST through the end of this year, and shift to 6:00 AM - 5:00 PM EST 4X a week beginning on 1/1/2026. \u003C/strong>\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">The hourly rate for this role is based on geographic location and ranges as follows:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Geo 1:\u003C/strong> $48/hour\u003Cbr />\u003Cstrong>Geo 2:\u003C/strong> $43/hour\u003Cbr />\u003Cstrong>Geo 3:\u003C/strong> $41/hour\u003C/p>\u003Ch2>\u003Cstrong>Why Work at Abridge?\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.\u003C/p>\u003Cp style=\"min-height:1.5em\">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.\u003C/p>\u003Cp style=\"min-height:1.5em\">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.\u003C/p>\u003Cp style=\"min-height:1.5em\">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.\u003Cbr />\u003C/p>\u003Ch2>\u003Cstrong>How we take care of Abridgers:\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Generous Time Off\u003C/strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Comprehensive Health Plans\u003C/strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Paid Parental Leave\u003C/strong>: 16 weeks paid parental leave for all full-time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>401k and Matching\u003C/strong>: Contribution matching to help invest in your future.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Pre-tax Benefits:\u003C/strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Learning and Development Budget\u003C/strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Sabbatical Leave\u003C/strong>: 30 days of paid Sabbatical Leave after 5 years of employment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Compensation and Equity\u003C/strong>: Competitive compensation and equity grants for full time employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">... and much more!\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Opportunity Employer\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\u003C/p>\u003Ch2>\u003Cstrong>Staying safe - Protect yourself from recruitment fraud\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://abridge.com\">abridge.com\u003C/a> email address. You can learn more about how to protect yourself from these types of fraud by referring to \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"postings-link\" href=\"https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes\">\u003Cu>this article\u003C/u>\u003C/a>. Please exercise caution and cease communications if something feels suspicious about your interactions. \u003C/p>","https://jobs.ashbyhq.com/abridge/7730a6bc-7e2f-4398-b3a0-eeeb9110b617",{"id":163,"name":164,"urlSafeSlug":164,"logo":165},[894],{"city":196,"region":197,"country":39},"2025-09-11T07:17:59.486Z","Candidates must have a minimum of 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably within a technology-focused team. Excellent spoken and written communication skills are necessary, along with the ability to explain technical troubleshooting in an easily understandable manner. Strong organizational skills are required to manage multiple priorities with attention to detail and quality. Candidates should possess excellent computer skills, be comfortable with technology, and be results-driven. Familiarity with systems requiring strict adherence to privacy and security protocols, such as in healthcare, is ideal. Experience with CRM/Ticketing systems with rigorous tracking is also preferred.","The Customer Support Specialist will provide timely support to Abridge users by troubleshooting problems and answering questions. They will deliver user feedback to product and operational teams to identify pain points and advocate for the user experience. The role involves navigating the CRM tool to communicate with users, track contacts, and manage resolutions for data analysis. Specialists are expected to investigate and solve complex issues with curiosity and provide exceptional customer experiences to both enterprise and individual customers.",{"employment":899,"compensation":901,"experience":902,"visaSponsorship":906,"location":907,"skills":908,"industries":909},{"type":900},{"id":207,"name":208,"description":536},{"minAnnualSalary":781,"maxAnnualSalary":782,"currency":212,"details":33},{"experienceLevels":903},[904,905],{"id":217,"name":218,"description":786},{"id":220,"name":221,"description":788},{"type":11},{"type":11},[792,793,346,344,597,161],[910,911],{"id":349,"name":350},{"id":349,"name":352},["Reactive",913],{"$ssite-config":914},{"env":915,"name":916,"url":917},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",920],{"company-Abridge":-1,"company-jobs-884f9da5-2061-4bb3-9d18-28260667b54b-carousel":-1},"/company/Abridge",{}]