[Remote] Partner Success Director - Commercial & Enterprise Accounts (Pacific Time Zone) at Abridge

The Partner Success Director will build and maintain strong relationships with clinicians and healthcare professionals within enterprise customers, acting as a trusted advisor to enhance productivity and patient outcomes. They will understand user workflows, provide product training and onboarding, and proactively address any issues or concerns. Responsibilities also include identifying expansion opportunities with existing customers, conducting business reviews, presenting new features, and tracking customer expansion metrics to contribute to revenue growth. The role involves serving as the voice of the customer internally and collaborating with cross-functional teams to deliver a seamless customer experience and contribute to the development of partner success resources.