Director, Enterprise Systems Engineering

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaS, Enterprise SoftwareIndustries

Requirements

The Director of Enterprise Systems Engineering must have extensive enterprise systems experience and be a strategic thought leader focused on transformation, scalability, reliability, and continuous improvement. A strong understanding of Lead to Cash systems including Salesforce (Sales & Service Clouds, Service Cloud Voice, CPQ, Experience cloud, Commerce cloud), Zuora Billing & Revenue, Netsuite, Google Cloud Platform (GCP), Boomi, Mulesoft, and Glean is required. Experience leading Agile engineering operations and cross-discipline teams, including functional QA and Test Automation engineers, is essential. Familiarity with AI and its application in engineering and stakeholder productivity is necessary. Experience delivering quality applications within a SOX compliance control environment and managing incidents and releases is also required. Oversight in standards adherence through reviews of technical specifications and application code, and spearheading the strategic deployment of application performance monitoring (APM) and observability platforms are key requirements.

Responsibilities

This role leads a cross-functional team of engineers to establish, build, and support enterprise software applications, owning complex technical problems across the business operations. The Director will guide teams in innovative use of cloud-based technology solutions, champion a culture of continuous improvement, and establish best practices, performance KPIs, standards, and operational guidelines. They will act as a subject matter expert and innovation thought leader for the Lead to Cash ecosystem, staying current on system releases and new features. The Director will collaborate with Product Management and stakeholders to plan and prioritize application development, deliver quality applications and support within a SOX compliance environment, and be accountable for the availability and performance of the applications portfolio. This includes owning incidents and release management, providing oversight in standards adherence, and spearheading the strategic deployment of APM and observability platforms for proactive fault detection.

Skills

Enterprise Systems Engineering

Agile

Salesforce

Zuora Billing

Netsuite

Google Cloud Platform (GCP)

Boomi

Mulesoft

Glean

Technical Leadership

Scalability

Reliability

Continuous Improvement

Lead to Cash Systems

Test Automation

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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