Director, Enterprise Systems Engineering

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

The Director of Enterprise Systems Engineering is responsible for leading a cross-functional team of engineers who establish, build and support enterprise software applications. This is a technical leadership role that owns the most difficult and technical problems affecting Motive’s business operations from top of the funnel through order processing, customer support and experience, billing, revenue, ecommerce, HR, employee experience and more. Successful candidates will have extensive enterprise systems experience and be a principles based, strategic thought leader with a focus on transformation, scalability, reliability and continuous improvement.

What You'll Do

• Reporting to the Chief Information Officer, this role leads an Agile engineering operation that designs and implements scalable technical solutions for Lead to Cash systems which today include Salesforce (Sales & Service Clouds, Service Cloud Voice, CPQ, Experience cloud, Commerce cloud), Zuora Billing & Revenue, Netsuite, Google Cloud Platform (GCP), Boomi, Mulesoft, Glean, and many more.
• Lead a motivated cross-discipline team of Enterprise Systems Engineers and functional QA and Test Automation engineers in maintaining the portfolio of enterprise applications and integrations.
• Guide teams in innovative use of cloud-based technology solutions, including but not limited to configuration of Salesforce platform components, AppExchange packages, creation of complex data models, integration with external systems, and custom code or workflows as necessary, to solve business requirements.
• Champion a culture of continuous improvement and productivity by enhancing communication, collaboration, and alignment across all teams.
• Establish best practices from external sources, implement and maintain performance KPIs, standards and operational guidelines, with focus on platform reliability, engineering productivity, and delivery velocity.
• Be the subject matter expert and innovation thought leader in driving industry best practices for Lead to Cash ecosystem and associated integrated tools. Stay current on system releases, new features, product roadmaps and applications available from 3rd parties.
• Innovate with AI and drive productivity through AI for engineering and our stakeholders.
• Collaborate with Product Management, the business and stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff.
• Deliver quality applications and support within a SOX compliance control environment with change management.
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management.
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code.
• Spearhead the strategic deployment of application performance monitoring (APM) and observability platforms to establish a proactive fault detection framework, enabling the team to identify and resolve potential system failures before they impact production environment.