Customer Success Partner
PriceSpiderSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Partner Success and Solutions Associate at Menlo Ventures
New York, New York, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, HealthtechIndustries
Requirements
- Self-starter: Motivated by impact, hungry to deliver results, and energized by building from the ground up
- Strong communicator and coordinator: Skilled in managing internal and external relationships with clarity and empathy
- Highly organized: Able to own multiple work streams concurrently
- Comfortable with ambiguity: Able to problem-solve and adapt quickly
- Analytical prowess: Comfortable working with data to inform decisions; Excel or SQL experience is a plus
- AI fluent: Familiarity with and curiosity about emerging productivity and automation tools
- Business foundations: Minimum of 2–3 years in customer success, management consulting, or a Fortune 500 rotational program
Responsibilities
- Own key relationships: Build relationships with partners, understand their critical needs, workflows, and data gaps/capabilities
- Translate customer feedback into product insights: Work with WorkUp’s product teams to understand & provide feedback on platform capabilities
- Leverage data to drive outcomes: Integrate internal and external data sets to measure outcomes and identify opportunities to improve
- Keep an AI-native mindset: Use the latest tools to find ways to grow personal and team impact
- Grow our footprint: Build partner and community relationships and attend events aimed at expanding talent capture
- Build with the founding team: Understand WorkUp’s vision, mission. Co-lead initiatives to achieve audacious goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Partner Success and Solutions Associate role?
This information is not specified in the job description.
Is this a remote position, or is there a required location?
This information is not specified in the job description.
What skills are required for this role?
Key skills include being a self-starter motivated by impact, a strong communicator skilled in managing relationships, highly organized, comfortable with ambiguity, analytical with Excel or SQL experience as a plus, and AI fluent with curiosity about emerging tools.
What is the company culture like at WorkUp?
As an early-stage team backed by Menlo Ventures and Fika Ventures, WorkUp fosters a versatile, high-impact environment where team members act as 'Swiss army knives,' building from the ground up with the founding team to achieve audacious goals using AI-native tools.
What makes a strong candidate for this position?
Strong candidates are self-starters energized by building from the ground up, excellent communicators who manage relationships with empathy, highly organized, adaptable to ambiguity, analytically skilled, and fluent in AI tools.
Menlo Ventures
Venture capital for early-stage startups
About Menlo Ventures
Menlo Ventures invests in early-stage startups in sectors like artificial intelligence, healthcare, financial technology, and software as a service (SaaS). The firm collaborates with founders to help them identify product-market fit, create effective go-to-market strategies, and grow their businesses. Menlo Ventures primarily focuses on technology and healthcare markets, seeking out startups with significant growth potential. The firm provides capital and strategic guidance in exchange for equity stakes in these companies. Its revenue comes from the increase in value of these equity stakes as the startups succeed and eventually get acquired or go public. Menlo Ventures has a history of successful investments, contributing to the growth of many public companies and facilitating mergers and acquisitions.
Menlo Park, CaliforniaHeadquarters
1976Year Founded
$20,662.5MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine Learning, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Company Equity
Risks
Increased competition in AI investments may dilute Menlo Ventures' influence and returns.
Rapid AI advancements require frequent reassessment of investment strategies to stay relevant.
Consolidation in genetic medicine could limit diverse investment opportunities for Menlo Ventures.
Differentiation
Menlo Ventures focuses on early-stage investments in AI, healthcare, fintech, and SaaS.
The firm partners with founders to develop go-to-market strategies and scale organizations.
Menlo Ventures has a track record of successful investments and numerous public company exits.
Upsides
AI-driven healthcare solutions are gaining traction, improving patient outcomes and reducing costs.
Embedded finance creates opportunities for fintech startups to enhance user experience and revenue.
SaaS companies adopting AI improve customer service, leading to higher satisfaction and retention.
Related Jobs
RemoteRemoteCustomer Success Associate
MetaviewSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteRelationship Manager
MercurySalary not specified
RemoteAssociate Solutions Consultant
IterableSalary not specified
RemotePartner Account Manager
Restaurant365Salary not specified
RemoteBusiness Development Associate
AKASASalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified
RemotePartner Program Manager
AE StudioSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCoding Client Success Specialist
WellSkySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteAccount Management Operations Associate
ResortPassSalary not specified
RemoteClient Engagement Specialist
PhiloSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Advocacy Program Manager
AlphaSenseSalary not specified
RemoteStrategic Engagement Manager
RogoSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteClient Relationship Executive, Public Sector
GrooveSalary not specified
RemoteTalent Partner (Clinical Operations)
Lindus HealthSalary not specified
- Full Time
- Senior (5 to 8 years)