Client Implementation Specialist
SageSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Nonprofit, Social GoodIndustries
Requirements
The ideal candidate has 4+ years of professional customer-facing experience and experience leading or managing internal projects or programs. Strong active listening skills are essential for understanding a company's organizational structure, goals, and data needs through customer conversations. The role requires problem-solving skills with technical agility and creativity, as well as strong relationship-building skills to quickly gain trust and influence. Excellent verbal and written communication skills are also necessary.
Responsibilities
The Onboarding Consultant will independently deliver client implementations, primarily working with nonprofit Program Directors to implement Bonterra's software. Key responsibilities include designing and implementing custom software solutions to meet customer needs, considering their staffing, programs, previous tools, and reporting requirements. The consultant will also empower clients with the skills and confidence to manage their solutions independently. This involves acquiring and maintaining expertise in Bonterra products, uncovering customer dependencies and requirements, producing solution documents and demonstrations, leading working sessions, and building trusted relationships with client contacts. The role also requires managing project budgets and timelines, maintaining accurate project records, balancing performance targets, conducting weekly customer meetings, proactively identifying and responding to risks, and leading difficult conversations regarding project constraints.
Skills
Client Implementation
Software Implementation
Nonprofit Technology
Outcome Measurement
Donation Management
Impact Communication
Project Management
Client Relationship Management
Case Management
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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