[Remote] Program Manager, Implementations at Alto Pharmacy

Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, SaaSIndustries

Requirements

Candidates must possess a Bachelor's degree and at least 3 years of experience in technical implementation, solution engineering, or customer success management, preferably with SaaS or enterprise solutions. Strong project management skills, experience with data analytics and visualization tools (e.g., Looker, PowerBI, SQL, Snowflake), and familiarity with APIs, integrations, and technical configurations are required. The ability to communicate complex technical concepts, troubleshoot effectively, work independently, and manage multiple projects simultaneously is essential. A project management certification is a plus.

Responsibilities

The Program Manager, Implementations will lead and manage the end-to-end implementation of solutions for new customers, ensuring smooth onboarding and timely project delivery. This involves developing and overseeing project plans, timelines, and milestones, collaborating with internal teams such as Customer Success Managers, product, and support, and providing expert advice on program implementation and best practices. Responsibilities also include managing customer requests, troubleshooting and resolving issues during implementation phases, providing training and documentation to customers, ensuring a smooth transition to ongoing support, and collecting feedback for continuous process improvement.

Skills

Program Management

Customer Onboarding

Project Management

Stakeholder Collaboration

Consultation

Implementation

Customer Success

Communication

Problem Solving

Alto Pharmacy

Digital pharmacy offering same-day medication delivery

About Alto Pharmacy

Alto Pharmacy operates as a digital pharmacy that delivers medications directly to customers' homes on the same day. This service is designed for individuals who may not have the time to visit a traditional pharmacy. Customers can use the Alto app to consult with pharmacists about their medications, addressing any concerns they may have regarding side effects or other issues. Additionally, Alto Pharmacy helps customers save money by actively searching for coupons and discounts to provide medications at lower prices. Unlike many traditional pharmacies, Alto focuses on convenience and customer care, making it easier for people to manage their prescriptions. The company's goal is to enhance the pharmacy experience by combining fast delivery, accessible pharmacist support, and cost-saving options.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$664.4MTotal Funding

CONVERTIBLECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Generous time off

Comprehensive medical, dental, & vision plans

401k

Life & disability insurance

Parental leave

Equity

Risks

Amazon Pharmacy's expansion could increase competition for Alto.

The recent funding round at a lower valuation indicates a tough fundraising environment.

Contamination at Novo Nordisk's factory may disrupt Alto's diabetes medication supply.

Differentiation

Alto offers same-day delivery, enhancing convenience for busy individuals.

The company provides pharmacist consultations via an app, improving customer care.

Alto actively searches for cost-saving options, reducing medication expenses for customers.

Upsides

Alto's partnership with Cuban's Cost Plus expands access to medications.

The integration of telehealth services complements Alto's digital pharmacy model.

AI-powered medication management can enhance Alto's service offerings.

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