Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Technology, SoftwareIndustries

Requirements

Candidates should have experience in nonprofit fundraising or leadership, or as a consultant in the nonprofit sector. A passion for philanthropy and technology is essential, along with the ability to ask questions with curiosity, give and receive feedback with candor and grace, and serve with joy. Familiarity with Virtuous's platform and the nonprofit industry is also required.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for nonprofit customers, guiding them from sales closure through their entire lifecycle. Responsibilities include maximizing customer growth by supporting adoption, utilization, and satisfaction, collaborating with Support, Onboarding, and Training teams, and strengthening donor relationships. The role involves selling upgrades and add-ons, working on contract renewals, proactively resolving issues, identifying upsell opportunities, and advocating for Virtuous by generating excitement about product updates.

Skills

Customer Success

Nonprofit Software

Fundraising Software

Donor Relations

Product Adoption

Customer Satisfaction

Relationship Management

Communication

Problem-Solving

Virtuous

Nonprofit CRM and fundraising platform

About Virtuous

Virtuous provides a customer relationship management (CRM) and fundraising platform specifically designed for nonprofit organizations. The platform helps these organizations manage their donor relationships and enhance their fundraising efforts. It includes tools for donor management, marketing automation, and executing campaigns across multiple channels. Users can analyze donor data through segmentation analytics and automate personalized donor journeys, which helps create a more engaging experience for supporters. Unlike many competitors, Virtuous focuses on treating all donors as major donors, which encourages long-term relationships and support. The goal of Virtuous is to simplify the fundraising process for nonprofits, enabling them to effectively connect with their donors and increase their overall impact.

Phoenix, ArizonaHeadquarters

2014Year Founded

$50.8MTotal Funding

LATE_VCCompany Stage

Consulting, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Family Planning Benefits

Employee Recognition

Community Engagement

Risks

Emerging CRM platforms with lower costs could erode Virtuous's market share.

Economic downturns may reduce nonprofits' budgets for CRM solutions.

Data privacy concerns and regulations pose challenges for maintaining compliance.

Differentiation

Virtuous offers a CRM tailored specifically for nonprofit organizations.

The platform includes tools for donor engagement, retention, and increased donations.

Virtuous provides marketing automation, including email and social media integration.

Upsides

Virtuous raised $100M to develop AI tools and expand platform features.

The company achieved 525% growth over the past three years.

Virtuous launched VirtuousBI for enhanced data analytics and donor insights.

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