[Remote] Senior Onboarding Specialist at FullStory

The Senior Onboarding Specialist will serve as a strategic advisor and platform expert for high-value customers, ensuring their initial Fullstory journey aligns with their business objectives. This role involves mastering Fullstory's platform and associated products to deliver strategic guidance and technical training, primarily to Enterprise-level customers. Responsibilities include implementing standardized yet customizable onboarding packages to accelerate adoption, build advocacy, and secure long-term retention. The specialist will deliver structured, time-bound onboarding engagements, build deep relationships with new customers, and ensure customers maximize ROI by providing expert guidance on platform features, APIs, and products. They will leverage AI tools to analyze customer usage patterns, generate personalized adoption roadmaps, and automate follow-up processes. Additionally, the role involves making strategic recommendations, tactical suggestions, and highlighting industry best practices to inspire customer success, and proactively identifying retention risks through data analysis to implement targeted intervention strategies.