Client Implementation Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Senior LivingIndustries

Requirements

Candidates must be based in the Central, Mountain, or Pacific Time Zone and within 45 minutes of a major airport. A Bachelor's Degree or equivalent experience is required, along with proven experience in training and presenting to both groups and individuals. Strong verbal and written communication skills are essential for interacting with clients, end-users, and internal teams. The role demands technical proficiency to assist non-technical users with troubleshooting consumer electronics and software, a self-starting attitude for autonomous project management, and resourcefulness in solving complex problems. Expectation to travel up to 70% of the time.

Responsibilities

The Client Implementation Specialist will onboard new clients by organizing, managing, and executing technology deployments, including leading 1-2 day onsite or remote go-live events. This role involves building relationships with key stakeholders, identifying user advocates, and conducting staff and management training. Responsibilities include preparing communities for implementation by distributing devices and ensuring their proper function, supporting technical team members with infrastructure setup and QA, and providing ongoing support and troubleshooting for Sage users and clients. The specialist will also test and troubleshoot new features before training communities and staff.

Skills

Client Onboarding

Project Management

Product Deployment

Training

Communication Skills

Problem-Solving

Client Facing

Sage

Care platform for senior living communities

About Sage

Sage provides a care platform aimed at improving support for residents in senior living communities. The platform allows care teams to collect valuable data, which helps them gain insights to enhance their performance and the overall outcomes of the community. By focusing on the roles of caregivers and the well-being of residents, Sage offers tools that measure and improve care quality and operational efficiency. Unlike many competitors, Sage operates on a subscription-based model, ensuring ongoing access to its services for senior living communities. The main goal of Sage is to optimize care delivery and enhance the living experience for seniors.

New York City, New YorkHeadquarters

2020Year Founded

$57.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Holidays

Flexible Work Hours

Risks

High caregiver turnover rates may impact Sage's service quality.

Rapid expansion across 26 states could strain operational capabilities.

Dependence on continuous funding rounds poses financial risks if funding becomes challenging.

Differentiation

Sage is the first cloud-based operations system in the senior living space.

The platform reduces staff turnover by an average of 20% in communities using Sage.

Sage decreases caregiver response times from 20 minutes to under 8 minutes.

Upsides

Sage raised $35 million in Series B funding to expand its reach.

The platform captures essential data, helping identify health anomalies and improve care.

Sage's AI-driven analytics anticipate health issues, reducing emergency interventions.

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