Implementation Specialist

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates must possess a high school diploma or equivalent and exhibit strong problem-solving, analytical skills, and attention to detail. Exceptional written and verbal communication skills, the ability to multitask under pressure, and a team-oriented mindset are essential. Prior experience in merchant services technical support and basic knowledge of credit card processing terminals/software are strongly preferred.

Responsibilities

The Implementation Specialist will onboard new merchant customers by ensuring smooth account activation, educating them on payment processing equipment and software, and providing technical support. Responsibilities include conducting welcome calls, guiding customers through setup and online portal usage, educating on PCI compliance, training on the Virtual Terminal, troubleshooting credit card terminals, collaborating with internal teams, and acquiring product knowledge to enhance customer experience.

Skills

Payment Processing

Account Activation

Technical Support

PCI Compliance

Virtual Terminal

Credit Card Terminals

Customer Onboarding

Merchant Support

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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