Senior Account Manager, Mid-Market
Vanta$175,000 - $250,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, Workplace ManagementIndustries
Requirements
- 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies
- Expertise in post-sales customer lifecycle management with 50-100 accounts
- Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously
- Terrific presentation skills
- Ability to leverage data to help achieve your customers’ goals as well as your own internal goals
- Passionate about helping customers achieve stellar results
- An exceptional writer and spoken communicator
- Highly organized & autonomous
- Comfortable and energized operating in a fast-moving organization
- Entrepreneurial and self-motivated
- Consultative with demonstrable experience
- Enthusiastic about learning and growing at Envoy
- Intellectually curious and ambitious
Responsibilities
- Efficiently manage your accounts (~70) across the customer lifecycle, from implementation to adoption to renewal (renewal transactions are led by your colleagues on the Renewal Manager team)
- Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
- Identify customers with low usage or high risk, and help drive higher adoption, account health, and retention
- Leverage tools and technology to deliver value to multiple accounts at once through email campaigns, training/webinars, new collateral, and office hours
- Identify expansion opportunities within your account base, and work with AEs and RMs to win these opportunities
- Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
- Ensure you maintain updated account records and accurate retention forecasts
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or does it require office work?
This is a hybrid position requiring you to work four days a week (Monday-Thursday) in the Austin office.
What experience is required for this Customer Success Manager role?
You need 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies, along with expertise in post-sales customer lifecycle management with 50-100 accounts.
What key skills are needed for this position?
Required skills include excellent prioritization to execute high-touch and tech-touch strategies, terrific presentation skills, and the ability to leverage data to achieve customer and internal goals.
What is the team collaboration like at Envoy?
Envoy takes a highly team-centered approach, where you'll collaborate closely with fellow CSMs as well as cross-functional teams including Sales, Support, SEs, and Product.
What makes a strong candidate for this role?
Strong candidates are passionate about customer results, exceptional communicators, highly organized and autonomous, comfortable in fast-moving environments, entrepreneurial, consultative, and enthusiastic about learning at Envoy.
Envoy
Workplace technology for visitor and space management
About Envoy
Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety standards. The platform allows for visitor pre-registration, health questionnaires, desk booking, and offers real-time analytics to enhance the workplace experience. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for secure and adaptable workplace solutions. The company's goal is to create a seamless and secure environment for businesses, especially in light of changing work patterns and heightened health concerns.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$194.7MTotal Funding
SERIES_CCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Risks
Increased competition from startups offering similar solutions at lower costs threatens market share.
Data privacy concerns may arise from managing sensitive visitor and employee information.
Economic downturns could reduce corporate investment in workplace technology, affecting revenue.
Differentiation
Envoy offers a comprehensive platform integrating people, spaces, and data for workplace management.
The company provides unique features like data-enriched workplace maps and dynamic space recommendations.
Envoy's focus on security solutions includes visitor recognition and self-serve mobile sign-in.
Upsides
Envoy's new features enhance space utilization and employee experience for return-to-office success.
The appointment of experienced leaders like George Mogannam and Cormac Twomey boosts growth potential.
High workspace utilization correlates with 38% higher employee retention and 24% revenue growth.
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