Customer Success Manager

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Logistics, Biotechnology, SaaSIndustries

Requirements

Candidates should have at least 5 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company. Supply Chain industry experience is preferred, along with excellent multitasking and prioritization abilities. Demonstrated flexibility to work cross-functionally in a fast-growing, fast-paced company is essential, as is a strong drive for efficiency and quality-focused problem resolution. Multilingual proficiency is a plus.

Responsibilities

The Customer Success Manager will own the overall relationship with assigned customers, focusing on increasing adoption, driving usage, and ensuring retention and satisfaction. They will establish trusted advisor relationships, develop customers for advocacy, and work with customers to achieve their critical goals and KPIs. Responsibilities include facilitating quarterly Executive Business Reviews, identifying upsell opportunities, advocating for customer needs cross-departmentally, managing account escalations, and connecting internally on priorities.

Skills

Customer Success

Account Management

SaaS

Enterprise Customers

Customer Relationship Management

Customer Retention

Customer Satisfaction

Upselling

Supply Chain Optimization

Executive Business Reviews

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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