FourKites

Customer Success Manager

Chicago, Illinois, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain, Logistics, Biotechnology, SaaSIndustries

Customer Success Manager

Salary: Location Type: Employment Type:

Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Startups In Chicago, that is changing the Supply Chain industry through real-time tracking and end-to-end visibility.

About the Role

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

Responsibilities

  • Own the overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with customers to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
  • Facilitate a quarterly Executive Business Review to review goals, progress, and opportunities.
  • Understand white-space and work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.
  • Advocate internally for customer needs and connect on priorities.

Qualifications

  • At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company.
  • Supply Chain industry experience preferred.
  • Excellent ability to multitask and prioritize workload.
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm.
  • Demonstrates a strong drive for efficiency, resolving problems, and getting the work done in a timely, quality-focused manner.
  • Multilingual proficiency (Good to have).

About the Team

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Company Information

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their operations. As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer experience.

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Skills

Customer Success
Account Management
SaaS
Enterprise Customers
Customer Relationship Management
Customer Retention
Customer Satisfaction
Upselling
Supply Chain Optimization
Executive Business Reviews

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters
2014Year Founded
$205.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Medical, dental, & vision
PTO
401k with company match
Annual wellness stipend
Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.
Overhaul's $55 million funding round intensifies competition in supply chain visibility.
Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.
The platform integrates real-time data with machine learning for end-to-end supply chain visibility.
FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.
The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.
Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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