Mid-Market Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, EducationIndustries

Requirements

Candidates must have over 3 years of experience managing EdTech accounts and a proven ability to drive revenue through growth, retention, and expansion. Strong client success planning skills, including discovery questioning, active listening, and goal synthesis, are essential. Proficiency in strategic client interaction planning and proactive engagement is required. Experience with Gainsight and Salesforce (SFDC) is a plus, and owning renewals as a CSM in an EdTech company is strongly preferred.

Responsibilities

The Mid-Market Customer Success Manager will serve as the primary partner for district leaders, managing a portfolio of mid-market accounts. This role involves identifying client goals and usage strategies with Newsela, developing partnership plans, and leveraging data and customer insights to drive product adoption, renewals, and expansion. The manager will guide customers through the Newsela Customer Journey, ensuring they have the necessary support and resources for an exceptional experience throughout the customer lifecycle. Additionally, they will collaborate with the Professional Learning team to ensure professional development training meets client needs.

Skills

Account Management

Customer Success

EdTech

Revenue Growth

Customer Retention

Customer Expansion

Partnership Management

Client Relationship Management

Data Analysis

Product Adoption

Newsela

Provides tailored educational content for K-12

About Newsela

Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.

New York City, New YorkHeadquarters

2013Year Founded

$167.5MTotal Funding

SERIES_DCompany Stage

EducationIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

Pet insurance

Work from home

Parental leave

Flexible PTO

Inclusive experiences

Professional development

Risks

Partnerships with controversial content providers may lead to backlash and affect market reach.

Recent layoffs could indicate financial instability or restructuring challenges.

New CEO Pep Carrera may lead to strategic shifts disrupting client relationships.

Differentiation

Newsela offers content at five reading levels, catering to diverse student needs.

The platform integrates with Learning Management Systems for seamless educational content delivery.

Newsela's partnerships enhance its content library, supporting social-emotional learning initiatives.

Upsides

Increased demand for personalized learning tools boosts Newsela's growth potential.

The acquisition of Formative enhances Newsela's real-time assessment capabilities.

Hybrid learning models increase demand for Newsela's flexible digital content.

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