Senior Customer Training Specialist
TebraSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software as a Service, Enterprise SoftwareIndustries
Requirements
Candidates must have at least 3 years of experience delivering customer-facing training or enablement content for a SaaS company. A customer-first mindset, strong communication and facilitation skills, and comfort explaining technical concepts to non-technical users are essential. Experience with video conferencing, collaboration tools, content creation tools, and LMS tools is required. Experience in change management, user adoption, customer onboarding, intranet, communications, HR platforms, Enterprise Search, AI Assistants, integrations, customer communities, instructional design, customer education platforms, or certifications is a plus.
Responsibilities
The Customer Trainer will design and deliver high-impact training sessions, including 1:many virtual trainings and 1:1 sessions for strategic customers, to drive adoption and improve platform fluency. Responsibilities include building training programs and materials for live customers, creating and delivering content for a growing customer base, maintaining a structured training calendar, and evolving scalable training programs focused on product functionality, best practices, and new feature adoption. The role involves partnering with product, marketing, and customer success teams, creating supporting resources, and tracking training effectiveness through attendance, engagement, feedback, and learning outcomes.
Skills
Instructional design
LMS content development
Virtual training
Webinars
Workshops
Onboarding
1:many training
1:1 training
Content creation
Training program design
Adoption enablement
Customer enablement
SaaS/training for software platforms
Simpplr
Modern intranet platform for employee engagement
About Simpplr
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.
Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer
Risks
Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.
Differentiation
Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.
Upsides
Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.
Related Jobs
RemoteRemoteTechnical Sales Enablement Specialist
Docker$111,200 - $139,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Enablement Lead
Help Scout$123,000 - $144,000/year
- Full Time
- Junior (1 to 2 years)
RemoteSenior Product Marketing Manager
Tremendous$155,000 - $185,000/year
- Full Time
- Senior (5 to 8 years)
RemoteClient Experience Specialist
SmartAssetSalary not specified
- Full Time
- Entry Level & New Grad
RemoteMid-Market Customer Success Manager
NewselaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteRIA Advisor Onboarding Trainer
FartherSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteLearning Experience Designer
DeputySalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success
CointrackerSalary not specified
- Full Time
- Entry Level & New Grad
RemoteInstructional Designer
M&T BankSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteBilingual (French) Training Specialist, EMEA (Remote - US, Ireland Hou…
Keeper SecuritySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCompliance Training Program Manager
MercurySalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteRemote School Partnership Development Consultant
Think AcademySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteClinical Training Instructor
AbbottSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)