Customer Success Engineer - Professional Services - WEST at Tines

West, West Virginia, United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Automation, AIIndustries

Requirements

The ideal candidate will have a strong technical background and experience in workflow automation, API integrations, and customer-facing roles. A deep understanding of customer needs and the ability to translate them into technical solutions are essential. Experience with Tines or similar automation platforms is preferred, along with the ability to work remotely in PST.

Responsibilities

The Customer Success Engineer will guide customers in scoping, designing, building, and deploying workflow automation solutions on the Tines platform. They will collaborate with internal teams to ensure successful project implementations, analyze customer processes to develop automation roadmaps, and act as a technical authority to help customers achieve their automation goals. This role involves demonstrating solutions, connecting APIs, providing guidance on testing, optimizing existing workflows, and advocating for professional services capabilities.

Skills

Workflow Automation

API Integration

Technical Support

Customer Success

Project Management

Problem-Solving

Communication

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

Land your dream remote job 3x faster with AI

Try Jobo Free