[Remote] Customer Service Team Lead at CVS Health

The Customer Service Team Lead will support the coordination of medical services, including intake, screening, and referrals, while promoting quality and effectiveness. They will act as a training resource, mentor, and subject matter expert, performing intake of calls, contacting providers, and utilizing systems to manage member information. Responsibilities include screening requests, approving services, performing non-medical research, maintaining documentation, and promoting internal and external communication. The role involves gathering information for case managers, entering referrals, educating providers, supporting the precertification process, and placing outbound calls for clinical information. Additionally, the Team Lead will assess training needs, act independently, manage activities, assist team members, foster a positive team environment, and identify and report potential quality management issues.