Implementation Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Job Title: Customer Success Manager, Onboarding

Thanx is a leading loyalty and guest engagement platform for restaurants. We help regional and national restaurant brands grow customer lifetime value with lifecycle marketing automations and innovative customer loyalty tools. As a Customer Success Manager, Onboarding, you’ll play a critical role in successfully onboarding, implementing, training, and launching all new accounts. You will support the backend account setup and integration requirements, create and deliver comprehensive executive presentations, develop core program recommendations, lead user acceptance testing, educate and train merchant teams and senior staff, and set appropriate expectations with your deep product knowledge. You’ll possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business.

Requirements

• Detail-oriented and a self-starter
• Experience in creating processes and systems from scratch
• Discipline in tracking launch performance
• Comfortable with the Google suite and Excel
• Ability to confidently engage in thoughtful conversation with C-suite executives and their teams regarding technical functionality and industry best practices
• Start-up grit and a desire to uncover and resolve issues
• Comfortable working under tight deadlines
• Ability to manage competing priorities and accounts

Responsibilities

• Support the successful implementation, training, and launch of all merchants with Thanx.
• Manage all merchant backend account setup and integration requirements.
• Create and deliver comprehensive executive presentations.
• Develop core program recommendations.
• Lead user acceptance testing.
• Educate and train merchant teams and senior staff.
• Set appropriate expectations regarding Thanx’s product knowledge.
• Flex from onboarding support to supporting launched customers in their marketing journey.

Company Information

Thanx is a leading loyalty and guest engagement platform for restaurants. We help regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.

Application Instructions

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