Workday Manager, Global Application Managed Services (AMS)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Description: The Manager – Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Requirements

• Experience: 3-5 years of Workday (or other ERP) Consulting implementation experience.
• Education: Bachelor’s degree or equivalent.
• Skills:
  • Workday Integration and/or Extend certification (mandatory).
  • Proven experience leading a virtual team.
• Characteristics: Fast learner, detail-oriented, decisive, and enjoys fast-paced work environments.
• Teamwork: Must work well within and across teams to get things accomplished.

Responsibilities

• Team Leadership: Lead a team of Workday consultants across multiple engagements.
• Integration Lead: Onshore Integration lead who leads Integration\Extend workstream for the assigned set of accounts.
• Methodology Execution: Apply and execute various AMS & Implementation methodologies\activities in Workday FINS and/or HCM engagements.
• Collaboration: Collaboratively work with the GDC team on day-to-day activities, incidents, root cause analysis, and other work requests.
• Support: Provides on-call support and holiday coverage as required.
• Knowledge: Deep knowledge in SLA constructs and adherence.
• Coordination: Coordinate with external and internal stakeholders to create high business impact.
• Operational Efficiency: Contribute to the operational efficiency of the Workday practice.
• Reporting: Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for IT and the business at large.
• Issue Resolution: Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• System Maintenance: Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads, and data audits.
• System Design: Ensures system design fits the needs of the user.
• Project Management: Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment.
• Vendor/Team Communication: Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team.
• Continuous Improvement: Drive continual business processes improvements throughout the organization.

Application Instructions

• Not specified