Senior Manager, Technical Services

As the Senior Manager, Technical Services, you will support and oversee all operational functions of the IT Technical Services team, ensuring service lines meet business expectations, running efficiently, and continually identifying areas for process improvement. You will manage individual team members' performance, provide mentorship, and serve as the principal representative and escalation point for the service line, while also creating a systematic approach to supporting organizational transformation goals, managing the corporate budget, preparing technical training material, monitoring incident and request queues, and providing after-hours assistance as needed. Additionally, you will drive cross-functional collaboration and lead the Technical Services Engineers through significant changes.