Manager, Account Management - Digital at Adyen

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

6+ years of experience in a customer-facing role, preferably Account Management, Customer Success or Sales
2+ years of experience managing people within a commercial team
Excellent leadership and interpersonal skills; you listen, you have empathy, you can communicate effectively and are able to take people on a journey
Adept at leveraging your business acumen to challenge and coach your team to further develop their commercial mindset
Strong negotiation skills, good judgment and consultative acumen
An ability to distill complex ideas and approaches into smaller simpler components
An approachable, warm and open leadership style, whilst being able to share direct and difficult messages
You enjoy working collaboratively, building strong working relationships with peers, colleagues and merchants
Motivated by delivering success through your team
Experience in leading hiring processes and on-boarding new starters to Adyen
A genuine interest and technical aptitude / understanding of our products and industry
Full professional proficiency in English and German required

Responsibilities

Team management: coach, support, manage workload and keep the work fair and fun
Lead the day to day: get involved in operational tasks, help building C-level relationships, and support the team in merchant escalation calls or critical negotiations
Hire, develop and retain diverse talents
Co-define and monitor Commercial OKRs achievement every year on a team and individual level
Align and collaborate with local Marketing, Sales, Partnership & Account Management to provide outstanding Customer Experience to merchants
Drive initiatives and projects together with other AM Leads to strengthen efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction

Skills

Account Management

Team Leadership

Relationship Building

Product Adoption

Stakeholder Training

Commercial Growth

Cross-functional Collaboration

Project Management

Payment Methods

Fraud Management

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees