Responsibilities

As a Managed Services Associate Consultant, the role involves providing post-implementation System Consulting and Administration, communicating with China customers to gather and analyze requirements, supporting the customer-internal System Releases Cycle, including customer engagement, design, and enablement of new product features. The position also entails Tier 2/3 Incident Troubleshooting, Environment Management, executing Customer Change Requests, performing data import and exports maintenance, adding/deleting/changing users, setting up security, and changing territory and role hierarchy. Additionally, the role requires building KPI reports based on customer requirements, conducting user training and feature education, sharing best practices, and willing to “wear any hat” necessary to ensure customer success, as well as interacting with Veeva Product Support on the customer’s behalf.