Incident Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, SaaS, Developer ToolsIndustries

Requirements

Candidates should have 3+ years of experience in incident management, site reliability engineering, or technical program management. Prior experience running or participating in on-call rotations and high-severity incident response is necessary. Familiarity with tools like incident.io, Opsgenie, PagerDuty, or Datadog On-call is required, as is the ability to create structure under uncertainty, drive cross-functional alignment, and facilitate calm incident calls. Experience with regulatory/compliance incident response and managing incident response programs in distributed teams is preferred.

Responsibilities

The Incident Manager will own Supabase's end-to-end incident response process, monitoring, enforcing, and evolving incident best practices across all teams. They will detect patterns, coordinate proactive follow-up actions, lead retrospectives, and ensure action items are completed. This role involves working with engineering to maintain uptime SLA reporting, defining and improving metrics for responsiveness and recovery, and driving improvements in monitoring and alerting. The Incident Manager will also ensure incident tooling is configured and maintained, serve as a point of escalation, join the Incident Commander on-call rotation, and mentor teams on incident management. Additionally, they will partner with support and customer success to ensure clear external communications during incidents.

Skills

incident management

site reliability engineering

technical program management

on-call rotations

incident response

incident.io

Opsgenie

PagerDuty

Datadog

monitoring

alerting

Slack workflows

Postgres

Auth

Storage

Edge Functions

Realtime

Vector Search

async communication

developer tools

Supabase

Open-source backend service for developers

About Supabase

Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.

Singapore, SingaporeHeadquarters

2020Year Founded

$190.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote work from anywhere

Autonomous work

Health, vision & dental benefits

Generous tech allowance

Annual education allowance

Annual run off-sites

Risks

Increased competition from other open-source BaaS platforms like Appwrite and Nhost.

Potential security vulnerabilities in open-source projects if not regularly updated.

Freemium model may challenge conversion of free users to paid subscribers.

Differentiation

Supabase offers a real-time database with self-documenting APIs for PostgreSQL.

The platform is open-source, allowing for community-driven improvements and customization.

Supabase provides a comprehensive suite of tools for scalable application development.

Upsides

Supabase raised $80M in Series C, totaling $196M in funding.

Growing demand for open-source solutions boosts Supabase's market potential.

Increased interest in real-time data processing aligns with Supabase's capabilities.

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