Incident Manager

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We’re looking for an Incident Manager to join our engineering operations team and take ownership of our company-wide incident response program. You'll ensure our existing process (based on incident.io) is followed, continuously improved, and drives measurable outcomes. You’ll work across Eng, and Support to drive accountability, maintain our uptime SLAs, and enhance our overall resilience.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You’ll Be Responsible For

In this role, you’ll:

• Own Supabase’s end-to-end incident response process
• Monitor, enforce, and evolve incident best practices across all teams
• Detect patterns and coordinate proactive follow-up actions
• Lead retrospectives and ensure action items are prioritized and completed
• Work with engineering to maintain uptime SLA reporting per product
• Define and improve metrics for responsiveness, recovery, and impact
• Drive improvements in monitoring, alerting, and on-call rotations
• Ensure incident tooling (incident.io, slack workflows, etc.) is configured and maintained
• Serve as a point of escalation for high-severity incidents and join the Incident Commander on-call rotation
• Mentor and coach teams on effective incident management practices
• Partner with support and customer success to ensure clear external comms during incidents

You Might Be a Good Fit If You

• Have 3+ years of experience in incident management, site reliability engineering, or technical program management
• Have run or participated in on-call rotations and high-severity incident response
• Have used tools like incident.io, Opsgenie, PagerDuty, Datadog On-call
• Are comfortable creating structure under uncertainty and driving cross-functional alignment
• Can facilitate calm, clear incident calls and write blameless retrospectives
• Prior experience in open-source or developer tools companies
• Exposure to regulatory/compliance incident response (e.g., SOC2, GDPR)
• Experience running incident response programs in distributed teams
• Communicate clearly across both technical and non-technical audiences
• Have experience in async or globally distributed teams

What We Offer

• Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
• ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Tech Allowance: Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development: Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• 120+ team members
• 35+ countries
• 15+ languages spoken
• $396M raised
• 350,000+ community members
• 20,000+ memes posted (and counting)

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe...