Learning & Development Specialist - Retail Stores at Rag & Bone

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Bachelor’s degree in Human Resources, Education, Retail Management, or related field
5–7 years of experience in learning and development, instructional design, and retail training
Exceptional facilitation and communication skills across in-person and digital platforms
Previous experience in fashion retail or working closely with store teams highly preferred
Detail-oriented and organized, with strong project management capabilities
Agile, collaborative, and passionate about creating meaningful learning experiences
Proficient in modern learning technologies and digital content development
Up to 25% travel to retail locations for training delivery and field support

Responsibilities

Conduct learning needs assessments to identify skill gaps and performance opportunities
Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
Partner with regional and district leaders to pilot and scale new learning initiatives
Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
Use learning data and store KPIs to evaluate impact and refine training strategies
Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach

Skills

Learning Needs Assessment

Training Design

Onboarding

Leadership Development

Train-the-Trainer

Virtual Training

In-Person Facilitation

Selling Excellence

Brand Standards

Compliance Training

Rag & Bone

Contemporary fashion brand for clothing and accessories

About Rag & Bone

Rag & Bone creates high-quality clothing, shoes, and accessories for men and women, focusing on an effortless urban style and expert craftsmanship. Their products are sold directly to consumers through their website and physical stores, allowing for a personalized shopping experience with expert stylists who help customers create customized looks. This tailored service enhances customer satisfaction and loyalty. Rag & Bone stands out from competitors by emphasizing quality, sustainability, and ethical practices, ensuring that their products are made with integrity. The company's goal is to provide stylish, well-made apparel while maintaining a commitment to customer satisfaction and responsible business practices.

New York City, New YorkHeadquarters

2002Year Founded

ACQUISITIONCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Risks

Integration with Guess and WHP Global may disrupt operations and brand identity.

Andrew Rosen's leadership could lead to strategic shifts alienating existing customers.

Expansion into Tampa may face challenges from local competition and market saturation.

Differentiation

Rag & Bone combines British heritage with modern New York design.

The brand offers personalized styling services for a tailored shopping experience.

Rag & Bone is committed to quality, sustainability, and ethical practices.

Upsides

Partnership with Astound Commerce enhances online customer experience and DTC operations.

Guess and WHP Global's acquisition provides resources for market expansion and innovation.

New store in Tampa, Florida, captures a growing market and increases brand visibility.

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