Onsite Trainer

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is looking for an Onsite Trainer to provide in-person, interactive training experiences for our clients as they adopt our products. You will work closely with the Director of Operations as part of the customer education team to develop and execute comprehensive live training programs and workshops tailored to the needs of EliseAI customers. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
• Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs
• Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product
• Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges
• Collaborate with cross functional teams to ensure training workshops meet the needs of customers
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
• Attract top-tier talent to join our driven team

Requirements

• Employment Type: FullTime
• Travel: Must be able to travel up to 75% of the time
• 2+ years of experience in a customer-facing training or coaching role. Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
• Experience translating customer education resources into live, interactive training for diverse audiences
• Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
• Ability to conduct training in English and Spanish preferred

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun compa