[Remote] Retail Operations Program Manager at Wealthsimple

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

7–10+ years of experience in retail operations
Proven ability to launch and operate premium experiential or client-facing spaces
Experience managing vendors, contracts, and retail ops
Strength in building SOPs, training programs, and scalable operating models
Strong cross-functional collaboration skills and comfort working at the intersection of brand and operations
Financial acumen and ability to track and report on KPIs
A passion for delivering exceptional client experiences in physical environments

Responsibilities

Lead day-to-day program management for new in-person experiences, from planning through launch and operations
Develop operating models, playbooks, and SOPs for staffing, training, and client engagement
Partner with cross-functional teams (Design, Marketing, Finance, CX) to align and execute
Manage vendor and partner relationships, including F&B, tech, and service providers
Oversee reporting, and KPI measurement tied to acquisition, engagement, and ROI
Coordinate on-site activations, community programming, and experiential events
Oversee event programming for both retail spaces and experiential pop-ups, ensuring experiences reflect brand values and drive measurable impact
Act as the primary point of contact for ongoing retail operations once spaces are live

Skills

Key technologies and capabilities for this role

Program ManagementRetail OperationsFintechProject LeadershipClient EngagementInvestment StrategiesDigital ProductsTeam Collaboration

Questions & Answers

Common questions about this position

What experience level is required for this Retail Operations Program Manager role?

The role requires 7–10+ years of experience in retail operations, with proven ability to launch and operate premium experiential or client-facing spaces.

What key skills are needed for this position?

Candidates need experience managing vendors, contracts, and retail ops, as well as strength in building SOPs, training programs, and scalable operating models.

What is the employment type for this role?

This is a Permanent Full Time position.

What does Wealthsimple's company culture emphasize?

Wealthsimple values collaboration, humility, simplicity, and creating inclusive high-performing teams, with a client-obsessed approach and design as a competitive advantage.

What makes a strong candidate for this role?

A strong candidate will have 7–10+ years in retail operations, experience launching premium client-facing spaces, and skills in vendor management, SOP development, and cross-functional partnership.

Wealthsimple

Digital platform for investing and financial management

About Wealthsimple

Wealthsimple provides a range of financial tools that help individuals manage their money effectively. Their services include automated investing, where users can set up investment accounts that automatically adjust based on market conditions, and commission-free stock trading, allowing users to buy and sell stocks without paying fees. They also offer cryptocurrency investments for those interested in digital currencies and a straightforward tax filing service that is designed to be quick and user-friendly. Wealthsimple stands out from its competitors by focusing on young professionals and tech-savvy individuals, providing a digital platform that is easy to navigate and understand. The company's goal is to simplify financial management, making it accessible to everyone by using technology to create a more personal and approachable experience in finance.

Toronto, CanadaHeadquarters

2014Year Founded

$826.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Unlimited Paid Time Off

Professional Development Budget

Wellness Program

Remote Work Options

Paid Holidays

Risks

Increased competition from zero-commission brokers could erode Wealthsimple's market share.

Invite-only rollout of Wealthsimple Cash may limit user adoption and growth.

Rapid cryptocurrency adoption pressures Wealthsimple to innovate its offerings continuously.

Differentiation

Wealthsimple offers a human-centric approach to finance with user-friendly digital tools.

The company provides a seamless platform for investing, trading, saving, and tax filing.

Wealthsimple targets young, tech-savvy professionals seeking accessible financial management solutions.

Upsides

Wealthsimple's AUA reached $50 billion, indicating strong market presence and growth potential.

The rise of AI-driven advisory services can enhance Wealthsimple's personalized investment offerings.

Fractional shares' popularity aligns with Wealthsimple's target demographic, boosting user acquisition.

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