Key Holder at Club Monaco

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Must have a minimum of 2-3 years of retail experience
Excellent interpersonal skills supporting a team environment
Strong English communication - verbal and written / Multilingual is a plus
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
Goal oriented: ability to stay focused on creating winning results
Dedicated to high levels of Customer Service and Sales Productivity
On the job special projects that have developed depth of related experience an asset
Hours/days of work can be varied due to the demands of the business
Must be able to work shift standing and walking and able to lift approx. 20 lbs
Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Responsibilities

Protect the customer experience in all areas
Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
Ensure daily monitoring and execution of sales
Provide a friendly and welcoming environment
Maintain a professional appearance consistent with established dress code and image guidelines
Maximize personal sales at all opportunities, including additional sales at cash wrap
Assist in conflict resolution with client issues
Communicate product and customer feedback to managers
Achieve personal SPH goals
Support management team with training new associates on customer service standards and product knowledge
Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
Supervise and develop sales associates as necessary
Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
Ensure strict compliance and adhering to the application of policies and procedure
Key Holders will be able to process returns, but cannot execute employee purchases
Assists the Management Team with inventory preparations and participate in the actual Inventory
Ensure operational integrity & asset protection compliance in day to day operations & practices
Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills

Key technologies and capabilities for this role

Customer ServiceSalesClientelingMerchandisingInventory ManagementLoss PreventionEmployee TrainingCash Handling

Questions & Answers

Common questions about this position

What experience is required for the Key Holder position?

A minimum of 2-3 years of retail experience is required.

What key skills are needed for this role?

Excellent interpersonal skills, strong English communication (verbal and written), excellent time management, and strong planning and organizational skills are required. Multilingual skills are a plus.

Is this a remote position or does it require working in a store?

This information is not specified in the job description.

What is the salary or compensation for the Key Holder role?

This information is not specified in the job description.

What makes a strong candidate for the Key Holder position?

Candidates with 2-3 years of retail experience, excellent interpersonal and communication skills, and strong organizational abilities who can support team development and operational standards will stand out.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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