Senior Strategic Account Manager, Corporate (Future Opportunities)

Company: Panopto

Company Overview: Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.

Employment Type: Full-Time (FTE)

Location Type: [Not Specified] Salary: [Not Specified]

About This Opportunity:

We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionate, results-driven individuals for Senior Strategic Account Manager, Corporate future opportunities. If this sounds like you, we’d love to hear from you!

Grow Your Career as a Senior Strategic Account Manager, Corporate at Panopto! Are you a highly accomplished and strategically-minded Senior Strategic Account Manager looking to make a real impact on our customers? As a Senior Strategic Account Manager, you will play a pivotal role establishing and expanding enduring partnerships with our most strategic commercial and enterprise clients, predominantly those leveraging our cutting-edge Learning Management Systems (LMS) and/or Video Content Management Systems (VCMS).

You will serve as a trusted advisor to executive leadership within these organizations, deeply comprehending their institutional priorities, evolving challenges, and long-term strategic objectives. Your core purpose will be to architect and execute comprehensive strategic engagement plans that not only maximize the value our customers receive from our solutions but also drive significant, sustainable revenue growth for Panopto. This role demands a proactive, visionary pioneer with an exceptional track record of exceeding client expectations, accelerating account expansion, and fostering synergistic collaboration across all levels of our organization.

If you thrive in a fast-paced environment, have a passion for creating value for customers, and excel at building relationships, this role may be your opportunity to fuel your success. You'll work with a dynamic team, evolve your skills, and contribute to a company that values innovation and customer success.

Responsibilities:

• Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients, focusing on achieving client goals and driving revenue growth for Panopto.
• Relationship Building:
  • Cultivate and maintain robust, long-term strategic relationships with key C-suite and executive stakeholders (e.g., CTO, CIOs) within client institutions.
  • Establish and maintain influential, long-term relationships with other key stakeholders, including executive leadership, IT departments, and operational staff.
• Organizational Alignment & Value Realization:
  • Proactively discern clients' overarching strategies, challenges, and priorities.
  • Expertly articulate and position Panopto's LMS and/or VCMS solutions as critical enablers for achieving their operational and financial objectives.
• Revenue Acceleration & Growth:
  • Identify, qualify, and lead high-impact opportunities for significant upsell and cross-sell of Panopto's products and services, consistently exceeding ambitious revenue targets.
  • This includes negotiating complex, high-value contracts.
• Cross-Functional Collaboration: Engage with internal teams, orchestrating seamless collaboration with Panopto's executive leadership, Product Development, Marketing, Sales, and Customer Success teams to ensure exceptional customer experiences and the successful realization of strategic initiatives.
• Performance Monitoring & Reporting: Track and analyze key account performance metrics, providing regular reports and insights to both clients and internal management. Identify areas for improvement and proactively implement solutions.
• Complex Problem Solving & Advocacy: Serve as the ultimate escalation point for complex customer challenges, demonstrating an unwavering commitment to client success.

Requirements:

• [Not Specified]

Application Instructions:

• [Not Specified]