Join Our Talent Community: Senior Strategic Account Manager, Corporate

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

Candidates should be highly accomplished and strategically-minded Senior Strategic Account Managers with a proven track record of exceeding client expectations, accelerating account expansion, and fostering collaboration. Experience in managing strategic commercial and enterprise clients, particularly those using Learning Management Systems (LMS) or Video Content Management Systems (VCMS), is required. The ability to serve as a trusted advisor to executive leadership, understand institutional priorities, and architect strategic engagement plans is essential. Proficiency in a fast-paced environment, a passion for customer value creation, and strong relationship-building skills are necessary.

Responsibilities

The Senior Strategic Account Manager will develop and execute strategic account plans to achieve client goals and drive Panopto's revenue growth. Responsibilities include cultivating relationships with C-suite and executive stakeholders, understanding client strategies and challenges, and positioning Panopto's solutions to meet their objectives. The role involves identifying and closing upsell and cross-sell opportunities, negotiating high-value contracts, and collaborating with internal teams such as Product Development, Marketing, Sales, and Customer Success. Additionally, the manager will monitor account performance, report on key metrics, and act as the primary escalation point for complex customer issues.

Skills

Account Management

Strategic Planning

Client Relationship Management

Revenue Growth

Sales

Customer Success

Learning Management Systems (LMS)

Video Content Management Systems (VCMS)

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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