Senior Account Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $143K - $156K

Help Scout is seeking a Senior Account Manager to build strong, trusted relationships with key stakeholders, helping them reach their goals and ensuring a smooth and impactful experience. You’ll be a partner they can count on, providing optimization reviews, strategic check-ins, and support. You’ll also act as an internal advocate, sharing customer insights to improve the product, onboarding, and overall customer experience.

Who We Are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That’s why we’ve been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Company Values

• Happy to Help: We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.
• Craft over Convention: We push ourselves to run beyond the well-worn path, even when that sets us apart from our peers.
• Progress not Perfection: The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat.
• Own the Outcome: Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable.

Responsibilities

• Build and maintain strong, trusted relationships with key stakeholders.
• Serve as a partner to clients, providing optimization reviews, strategic check-ins, and ongoing support.
• Act as an internal advocate, sharing customer insights to improve the product, onboarding, and overall customer experience.
• Manage renewals and ensure client satisfaction.

Requirements

• No specific requirements were listed in the provided job description.

Application Instructions

• No specific application instructions were listed in the provided job description.