VP, Account Mangement

Position Overview

• Location Type: Hybrid
• Job Type: Full-time
• Salary: Not specified

Interwell Health is a kidney care management company dedicated to reimagining healthcare. They are seeking a Vice President, Account Management to lead and develop their Account Management team, ensuring operational strength and strategic alignment. This role focuses on internal leadership, process excellence, and cross-functional coordination to deliver high-quality service to partners, especially within value-based care (VBC) models.

Responsibilities

• Lead, coach, and develop a high-performing Account Management team, fostering a culture of clarity, accountability, and sustainable performance.
• Serve as a key internal leader, ensuring team members and stakeholders are equipped, supported, and aligned with broader organizational goals.
• Hold team accountable for executing key workflows and meeting KPIs to support clients.
• Drive internal collaboration across operations, clinical, and strategic functions to deliver a seamless and consistent experience to partners.
• Implement and refine internal operational processes that support scalable partner engagement and execution excellence.
• Apply knowledge of VBC models to inform team strategy, partner prioritization, and operational metrics.
• Develop and execute strategies that support profitable contract renewals and partner expansion in alignment with company goals.
• Champion internal stability and team health during times of change, growth, or restructuring.
• Monitor and refine internal metrics and feedback systems to continuously improve performance and partner satisfaction.
• Prepare and present regular reports to executive leadership on account performance, key initiatives, and any client-related issues.
• Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends.

Requirements

• 10+ years of progressive experience in account management, client relations, or partnership management.
• At least 5+ years in leadership roles within the healthcare industry, ideally with health plans.
• Proven track record of building, leading, and developing high-performing teams, with an emphasis on collaboration, coaching, and performance management.
• Deep understanding of value-based care and its impact on partner delivery models.
• Proven analytical skills to evaluate partner data and identify growth opportunities.
• Operational mindset with a track record of building and improving internal processes.
• Proven ability to lead through complexity and change while maintaining team cohesion.
• Excellent verbal and written communication, presentation, and relationship management skills.
• Ability to work cross-functionally - building internal trust and alignment - in a fast-paced, evolving environment.
• Ability to travel up to 25%.

Company Information

• Mission: To reinvent healthcare to help patients live their best lives.
• Values:
  • We care deeply about the people we serve.
  • We are better when we work together.
  • Humility is a source of our strength.
  • We bring joy to our work.
  • We deliver on our promises.
• Commitment: Diversity, Equity, and Inclusion