IT Field Support Specialist (HT2) (Government) at AT&T

Columbia, Maryland, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

GovernmentIndustries

Requirements

TS/SCI with polygraph clearance
CWIP Certification
High school/GED and two (2) to four (4) years of experience, or Associate’s degree in a technical field and two (2) years of experience, or Bachelor’s degree in a technical field
Security+ Certification
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
Well-versed in installing Windows, software, applications, antivirus, and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Must be able to drive company vehicle
Must be available to work an 8-hour shift between 6am-6pm, as determined by management
Must be able to lift up to 50 pounds and perform physical demands including significant lifting, carrying, pushing, pulling, stooping, kneeling, crouching, crawling, and periodic work in tight areas
Office presence minimum of 5 days per week at posted location(s); no relocation offered

Responsibilities

Provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
Conduct site surveys; assess and document current site configuration and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Develop hardware installation schedules
Prepare drawings documenting configuration changes at each site
Prepare site installation and test reports
Train site personnel in proper use of hardware
Build specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
Follow standard operating procedures for the Connectivity Operations Team, including use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingServer MaintenancePrinter RepairPeripherals SupportTeleconferencing EquipmentFiber Optic MaintenanceEthernet CablingSite SurveysHardware InstallationCustom Cabling

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What are the required skills and experience for this role?

Candidates need a High school/GED with two (2) to four (4) years of experience and Security+ Certification, or equivalent education like an Associate’s or Bachelor’s degree in a technical field with relevant experience. Key skills include installing, repairing and troubleshooting computer hardware and peripherals, installing Windows, software, applications, antivirus and patches, reading technical manuals and schematics, and expertise in Microsoft Office Applications.

What security clearance is required for this position?

The role requires TSSCI with polygraph clearance and CWIP Certification.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this IT Field Support Specialist role?

Strong candidates will have 2-4 years of experience with Security+ Certification (or equivalent education), hands-on expertise in hardware troubleshooting, Windows installations, and Microsoft Office, plus the ability to conduct site surveys, prepare technical documentation, and support network upgrades.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees