[Remote] Field Service Engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Diploma / Bachelor’s Degree in Biomedical Engineering, Electronic & Electrical or equivalent
Prior hands-on experience with Medical X-Ray and/or MRI systems is highly preferred
Technical and analytical skills, with minimum 1-year field services experience
Good verbal and written communication skills in local language as well as English
Ability to work independently with minimum direction
Shows initiative and motivation
Plans and organizes work effectively
Excellent communication skills, listening skills, and interpersonal skills
Willingness to work during off-hours when there is an urgent and critical equipment issue

Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Field Modification Instructions
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
May include training of clinical staff on designated equipment
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure (if applicable)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Skills

Key technologies and capabilities for this role

troubleshootinginstallationpreventative maintenancerepairMedical X-RayMRI systemsroot cause analysiscustomer service logsservice recordscalibrationField Modification Instructions

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

Where is the base location for this role?

The base location is Kota Baru Kelantan.

What are the key responsibilities for this Field Service Engineer role?

Key responsibilities include basic troubleshooting, installation, maintenance and service repair on designated equipment, completing preventative maintenance, ordering repair parts, maintaining customer communications, and participating in sales opportunities.

What is the company culture like at GE Healthcare?

GE Healthcare fosters an environment where every voice makes a difference, emphasizing leadership, team development, customer loyalty, and building a healthier world through innovation.

What qualities make a strong candidate for this position?

Strong candidates demonstrate self-initiative, motivation, ability to work independently, attention to quality and compliance, and experience with troubleshooting and maintaining medical equipment like X-Ray or MRI systems.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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