[Remote] Operation Support Specialist - Manhattan, NY / On-Site at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

BS or BA degree and demonstrated process management experience
Or an AA degree and 2 years of experience in process management
Or 4 years process management experience
Prior experience with Calibration standards and test equipment requirements
Legal authorization to work in the U.S. (no sponsorship)
Comply with GEHC's standard background check, including a post-offer drug test
During employment, comply with all customer access policies, including proof of required immunizations, additional drug tests, or background checks (including federal government background check if applicable)

Responsibilities

Calibration management to meet 100% compliance
Lifecycle management of test equipment (EOL, new requirements, service delivery needs)
Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement
Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract
Drive the Supplier Quality Engineers to address vendor issues
Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities
Regularly report metrics back to internal customer groups
Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets and compliance
Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization
Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program
Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives
Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics
Drive constant quality improvement using Lean for tools and processes
Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues

Skills

Key technologies and capabilities for this role

Calibration ManagementVendor ManagementLifecycle ManagementSupplier QualityMetrics ReportingProcess ImprovementBudget ManagementComplianceTest EquipmentService Delivery

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position located in Manhattan, NY.

What are the education and experience requirements for this role?

Candidates need a BS or BA degree with demonstrated process management experience, or an AA degree with 2 years of process management experience, or 4 years of process management experience. Prior experience with Calibration standards and test equipment requirements is also required.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities of the Operations Support Specialist?

The role involves calibration management for 100% compliance, lifecycle management of test equipment, managing calibration vendor activities including calibration, tagging, repairs, monitoring vendor performance per contract, driving supplier quality improvements, and overseeing GENPACT team and service delivery processes.

What makes a strong candidate for this position?

A strong candidate will have process management experience, familiarity with calibration standards and test equipment, legal authorization to work in the U.S., and the ability to pass a background check and drug test.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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