Insights Client Success Lead at dunnhumby

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer Packaged GoodsIndustries

Requirements

Bachelor's or Master's degree
Experience in retail industry and/or CPG industry, with consulting experience in client success
Experience leading and growing teams
Experience creating commercial value through sold products or services
Experience managing senior stakeholders in retail and/or CPG industry
Ability to identify and build relationships with clients; expand dunnhumby's position in clients' value chains and understand mechanisms to embed Customer-First thinking

Responsibilities

Promote collaboration between retail clients and suppliers/CPG
Create stakeholder maps across clients and assign clear dunnhumby internal counterparts
Build and share deep knowledge of clients and their strategies internally at dunnhumby
Prioritize tasks and establish effective governance with bidirectional feedback
Identify areas of value dunnhumby can support, develop comprehensive workplans aligned with client needs, oversee execution and delivery of high-quality outputs
Identify upsell opportunities for additional dunnhumby services and drive sales process to contract closure
Promote internal collaboration to maximize client value, ensure consistent approach and integrated workplans to maximize retail partner value
Lead and manage dunnhumby's client lead team, oversee reporting lines, achieve overall plan delivery, manage client executive relationships, secure new revenue and renewals, ensure team fulfillment of roles in insight workplans
Support product development by sharing client needs and user context
Regularly measure and validate ROI value generated for retail clients, including impact studies
Lead contract renewal processes with clients at renewal time
Understand and share global trends and best practices with clients
Actively participate in networking and marketing events to build new strategic partnerships with retail and CPG stakeholders, enhancing dunnhumby's industry presence
Effectively manage risks, provide visible and consistent leadership on dunnhumby's values and code of conduct, take action in potential issue situations, protect team by ensuring necessary skills and training

Skills

Stakeholder Management

Team Leadership

Client Relationship Building

Consulting

Retail Industry Expertise

CPG Industry Expertise

Account Management

Upsell

Contract Renewal

P&L Management

Collaboration Facilitation

Governance

Workplan Development

ROI Demonstration

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees