Insights Client Success Executive at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer Packaged GoodsIndustries

Requirements

Proven experience in strategic client relationship management, ideally within the CPG or retail sector
Strong consultative skills with a track record of delivering insight-led solutions and influencing senior stakeholders
Excellent analytical thinking and storytelling ability, with a focus on commercial impact
Skilled in managing multi-market or complex projects involving cross-functional collaboration
Proficiency in analytical tools and software relevant to insights and data analysis
Comfortable leading client conversations and presenting to senior audiences
Committed to continuous personal development and professional excellence

Responsibilities

Build and maintain strong, strategic relationships with assigned CPG clients, acting as a trusted advisor and primary partner for insight-led collaboration
Lead the delivery of client account plans through consultative presentations, strategic insight briefs, and value measurement frameworks
Translate complex data into clear, actionable insights that influence client strategy and drive measurable outcomes
Coordinate cross-functional teams across dunnhumby, retailer, and client stakeholders to ensure seamless delivery of high-quality solutions
Proactively identify upselling and cross-selling opportunities, supporting commercial growth through insight-driven engagement
Contribute to thought leadership and best practice development through case studies, content creation, and active participation in the Shopper Insights community
Deliver training and enablement sessions to ensure clients are confident and effective in using dunnhumby’s tools and solutions
Take ownership of your personal development, continuously growing your consultative and analytical capabilities while upholding our values and Code of Business Conduct

Skills

Client Relationship Management

Consultative Insights

Data Storytelling

Strategic Account Planning

Value Measurement Frameworks

Cross-functional Coordination

Upselling

Cross-selling

Stakeholder Management

Presentation Skills

Customer Insights

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees