[Remote] Principal, User Research & Strategic Insights at Mural

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Collaboration SoftwareIndustries

Requirements

10+ years of UX Research experience, including deep expertise in both qualitative and quantitative methods. PhD optional
Proven track record leading foundational and strategic research that influenced product direction, vision, or long-term investments
Ability to design and execute mixed-methods research independently: from ethnographic and in-depth interviews to survey design and statistical analysis
Scale strategic insights: Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks
Strong systems thinking skills, with an ability to connect human insight to product architecture and long-term design strategy

Responsibilities

Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas
Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work
Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing)
Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions
Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions
Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products
Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights
Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making
Establish repeatable, high-quality research standards and methodologies across teams
Partner with design and product leadership to shape Mural’s long-term research vision and roadmap
Champion the role of research in early product strategy and company-wide initiatives
Collaborate closely with cross-functional leaders to prioritize research that informs Mural’s most critical next-generation bets
Facilitate workshops and storytelling sessions that bring insights to life and influence direction across product, design, and business strategy
Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives
Shape how research connects to strategy, innovation, and experimentation at every level of the company

Skills

Key technologies and capabilities for this role

UX ResearchMixed-Methods ResearchQualitative ResearchQuantitative ResearchSurveysLog AnalysisSegmentationConcept TestingBehavioral ScienceMarket InsightUser Needs AnalysisJourney MappingResearch Frameworks

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This information is not specified in the job description.

What are the key responsibilities in this role?

You'll lead mixed-methods research on user needs and behaviors, drive foundational studies on team collaboration, build research artifacts like journey maps, present insights to executives, and mentor designers to scale the UX research practice.

What is the team structure for this position?

This is an individual-contributor role on the Design and Research team, combining player responsibilities with coaching to mentor designers and establish research practices, while partnering across product, design, sales, marketing, and strategy.

What does the company culture emphasize?

The culture emphasizes human-centered inquiry, curiosity, evidence-based decision making, and scaling a research practice through collaboration across teams to drive innovation in team ideation, alignment, and collaboration.

What makes a strong candidate for this Principal role?

Strong candidates have expertise in leading mixed-methods UX research, foundational studies, practice-building through mentoring, and presenting strategic insights to executives in a fast-growing startup environment.

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Competitive salary

Fully remote team

401(k)

Flexible time off

Company equity

Parental leave

Health insurance

End of Year closure

Fertility benefits

Flexible monthly stipend

Free premium Mural account

Risks

Competition from AI-powered tools by Microsoft and Google threatens market share.

Subscription model may suffer during economic downturns as businesses cut costs.

New brand and UI changes may not appeal to all existing users, risking churn.

Differentiation

Mural offers AI-powered features enhancing productivity and creative collaboration.

Partnership with Theta Lake provides unique compliance solutions for digital whiteboarding.

Mural's new brand identity and UI focus on intuitive and engaging user experiences.

Upsides

AI integration positions Mural as a leader in digital collaboration innovation.

Compliance solutions with Theta Lake cater to financial services' secure collaboration needs.

Winning Microsoft Partner of the Year boosts Mural's credibility and market reach.

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