[Remote] Manager, Gainsight at 1Password

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

4+ years of experience administering Gainsight and with CRM integrations (e.g., Salesforce)
Deep understanding of customer journey; onboarding, activation, expansion and retention strategies
Ability to design advanced reports, dashboards, and scorecards to track customer health and success metrics
Hands-on expertise of Gainsight CS (Customer Success), including CTAs, Playbooks, Success Plans, Rules Engine, Journey Orchestrator, Surveys, and Dashboards
Strong experience with data modeling, ingestion, and transformation in Gainsight. Ability to manage relationships, objects, and schema
People leadership experience (1-2 years minimum), including setting priorities, managing performance, and developing team members’ careers
Proven ability to guide teams and stakeholders through change management initiatives, ensuring adoption of new processes, features, and tools
Track record of building alignment across functions and influencing senior stakeholders on platform roadmap and strategy
Experience leading Gainsight-related initiatives end-to-end, including planning, executing, testing, deployment and reporting
Ability to partner with multiple teams and leadership to translate business requirements into Gainsight solutions
Ensures processes, configurations, and governance standards are clearly documented
Gainsight Administrator or related certifications
Experience with SQL, BI tools, or advanced analytics

Responsibilities

Serve as the business owner for the Gainsight platform, ensuring the platform is effectively leveraged to support Customer Success outcomes
Own and optimize Journey Orchestrator programs, health scores, CTAs, dashboards, and reporting to drive customer engagement
Partner with RevOps on technical integrations, vendor management, and platform configuration, ensuring alignment and clear RACI
Cross-Functional collaboration

Skills

Gainsight

Customer Experience (CX)

Customer Success (CS)

Journey Orchestration

Playbook Management

Dashboards

Reporting

Process Design

Program Management

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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