Job Description

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

OpenEye, The Cloud Video Platform, is a leading provider of cloud-managed solutions for video security, business intelligence, and loss prevention. OpenEye Web Services streamlines operations and reduces the burden on IT, making it easier to manage and maintain video deployments and integrations of all sizes. Our open cloud platform combines and analyzes event data from video, alarm systems, access control, sales transactions and Internet of Things (IoT) devices. We transform events into actionable insights that enhance security and increase business profitability. OpenEye’s professional recording hardware and cloud-managed solutions are available globally through a trusted network of certified service providers.

The Inside Sales Representative (ISR) is responsible for being the front line of the business and is the first point of contact with customers. This position is expected to maintain and grow existing security sales, while providing a high degree of customer service and continually enhancing client relationships. In addition, the ISR will be required to deliver a quota of outbound calls to new prospective partners; engaging, developing, signing the prospect, before converting them to an OpenEye Partner. Once on board and spending the account would be transferred to an RSM to manage.

Responsibilities

• Provide key order information to customers when requested.
• Answer main phone line/incoming calls.
• Resolve customer issues professionally with internal team (Tech support, product management, engineering, production and finance) and the customer in order to demonstrate problem solving skills and the ability to create favorable results for OpenEye and the customer.
• Provide sales support and follow up for outside sales team and Rep firms including the following: Customer communication, Quotes, Basic systems design, and building comparative parts lists.
• Answer price and availability questions from customers.
• Strive to improve business by creating a positive experience and relationship with all customers continually.
• Responsible for building relationships with regional accounts, dealers and distribution partners through: Webinar Training and end-user presentations, inbound and outbound prospecting, and promotions, sales contests and special projects as assigned.
• Prepare for and attend key regional and national trade shows and vertical market shows.

Requirements

• Bachelors’ degree or equivalent industry experience.
• Minimum 3 years inside sales experience, preferably in a technology discipline.
• Demonstrated experience of setting and meeting goals.
• Proficient in Microsoft Office and CRM software.
• Ability to travel 10% of the time.
• Background knowledge in information technology.

Application Instructions

• Not specified in the provided text.