Implementation Manager

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate Technology, SoftwareIndustries

Requirements

Candidates should have proven experience in a project management or implementation role, preferably in a SaaS or B2B environment, with strong technical skills and comfort in configuring complex software systems. Excellent communication, presentation, and interpersonal skills are essential, along with the ability to manage multiple projects simultaneously and prioritize tasks effectively. Experience with project management software, a strong understanding of implementation methodologies, and a proactive, problem-solving mindset with a commitment to customer satisfaction are also required.

Responsibilities

The Implementation Manager will lead post-sale customer onboarding, acting as the primary project leader for strategic clients. This involves guiding clients through system configuration, workflow customization, and training, while managing customer expectations and driving project success. Responsibilities include leading all aspects of the implementation project from discovery to go-live, consulting with customer stakeholders to understand business processes, configuring core system settings and integrations, developing and delivering customized training programs, conducting quality assurance testing, identifying project risks and collaborating on solutions, and maintaining project documentation for a smooth client transition.

Skills

Project Management

Customer Consultation

System Configuration

Training

Quality Assurance

Software Implementation

Technical Aptitude

Communication Skills

Client Relationship Management

Workflow Customization

Qualia

Business intelligence and data visualization solutions

About Qualia

Qualia Data Sciences focuses on providing business intelligence and data visualization solutions to enhance business operations through advanced analytics. Their main products include BusinessQ, which offers tools for data discovery and visualization, and Seery, an AI-driven platform that aids in data-driven decision making. They also create specialized analytics applications for Clover POS systems, which generate detailed reports and dashboards for various operational and payment processing needs. Qualia primarily serves clients in the US and Europe, but is open to forming global partnerships. Their revenue model is based on software licensing and service fees, with income generated from subscriptions and custom analytics solutions.

Zagreb, CroatiaHeadquarters

2015Year Founded

N/ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

401(k) Retirement Plan

Commuter Benefits

Professional Development Budget

Parental Leave

Unlimited Paid Time Off

Risks

Emerging AI-driven analytics platforms offer similar services at lower costs, threatening market share.

Rapid AI technology evolution may outpace Qualia's offerings, requiring continuous innovation.

Data privacy concerns and regulations in the US and Europe could impact data collection.

Differentiation

Qualia offers specialized analytics apps for Clover POS systems, enhancing payment processing insights.

BusinessQ provides comprehensive data discovery and visualization tools for diverse business needs.

Seery, an AI-driven platform, supports data-driven decision making for businesses.

Upsides

Increased demand for AI-driven analytics in retail boosts Qualia's market potential.

Growing interest in real-time data visualization tools among SMEs benefits Qualia's offerings.

Expansion of cloud-based business intelligence solutions aligns with Qualia's product strategy.

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