Customer Activation Manager | Mid-Market

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $115.1K - $176K

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year. Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

Responsibilities

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices.
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative.
• Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.

Requirements

• Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed.
• Desire to learn product inside out and understand the business.

Application Instructions

• (Information missing - Application instructions are not provided in the job description)