Customer Success Manager, Mid-Market
Muck Rack- Full Time
- Junior (1 to 2 years)
Candidates must have a minimum of 5 years of experience in sales, customer success, or product operations within a B2B organization, along with exceptional project management and time management skills. They should possess excellent verbal and written communication skills and experience working with technical counterparts in Product and Engineering to share feedback and troubleshoot.
As a Customer Activation Manager, the role involves ensuring fast and thorough onboarding of new Ramp customers by educating them on Ramp’s functionality and best practices, driving revenue through efficient implementation, and understanding customer workflows and obstacles. The position requires collaboration with customers and internal teams to solve problems, becoming an expert in Ramp’s products, and balancing priorities to support implementation, follow-up, and proactive outreach.
Corporate card and spend management platform
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.